Volunteer Services Coordinator

Job Title:          Volunteer Services Coordinator
Department:   Volunteer Services
Reports to:      Volunteer Services Manager

DUTIES AND RESPONSIBILITIES:

• Greeting, scheduling and supervising volunteers during scheduled shifts
• Filling 100% of call-ins or no shows for volunteer positions
• Supporting recruitment, recognition and retention efforts
• Serving as liaison between GKTW staff and volunteers and meeting with appropriate supervising staff on a regular basis
• Solving volunteer conflicts and reporting incidents and challenges
• Managing special projects and large volunteer groups
• Daily reporting and maintaining schedules of designated areas
• Representing Give Kids The World at assigned community events and fulfilling speaking engagements
• Conducting new volunteer orientations and Village tours as necessary
• Composing content for monthly volunteer communications
• Facilitating specialized volunteer training sessions
• Clerical duties such as answering phones, lobby desk coverage, submitting work orders and requisitioning supplies
• All other Village support duties as assigned. 

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

Must be able to:

• Regularly walk, stand, bend, crouch, balance, use hands/arms to lift/move objects
• Ability to be on feet for long periods of time
• Ability to move/lift up to 25 lbs.
• Drive battery-operated cart. Clean driving record a must
• Ability to work in outdoor weather conditions
• Maintain a flexible schedule to include nights, weekends and/or holidays.

QUALIFICATIONS AND SPECIFIC SKILLS:

• Decisive & creative problem-solving skills
• Able to maintain confidential information
• Able to multi-task
• Public speaking experience
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point), volunteer database experience and phone etiquette
• Ability to communicate, understand, speak, read, write English to professionally communicate with GKTW departments/guests/volunteers/corporate partners.   

EDUCATION/EXPERIENCE REQUIRED:

• 3+ years of previous volunteer services experience preferred
• Guest Service experience preferred
• Database experience preferred
• Bachelor Degree preferred
• Bilingual is a plus

Give Kids The World is a drug-free workplace.