Reservation Activations Agent

Job Description: Description:An Activations Agent at Hilton Grand Vacations will be responsible for providing superior customer service to open marketing package guests by verifying customer demographics and their knowledge of the details of participation, and assisting guest in booking dates to travel to one of our resort sales centers. Qualification: What will I be doing? As an Activations Agent you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards\: * Give the best guest experience possible that falls in line with our Mission, Vision and Values. * Meet minimum production standards for both reservations and transfers of our marketing packages * Transfer guests to our different Transfer Partners * Expertise in the reselling and saving of packages * Keeping accurate log of reservations on spreadsheet * Assist management with special projects * Ensure the privacy and security of confidential information about our guest and our company * Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers. * Follow up with guests to book dates or assist for customer service reasons * Call open marketing package guests to verify details, answer questions and attempt to LOCK in dates for their open-dated package. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience\: * Must have excellent written and verbal communication skills. * Multi-taking skills * Must possess basic data entry and word processing skills * High School Diploma * Positive Attitude, Team Player, Goal Oriented * Must be able to work a variable schedule, including evenings and weekends. Based on call center needs. What will it be like to be a Team Member with Hilton Grand Vacations? Currently, Hilton Grand Vacation is a subsidiary of Hilton. We presently anticipate that, at some point in 2016, Hilton Grand Vacations will be spun off from Hilton and become an independent, public company. We do not anticipate that this change will affect your terms of employment. There s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs\: Hilton Grand Vacations Grand Vacations Club and The Hilton Club , providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.