Assistant Volunteer Services Manager

Job Title:        Assistant Volunteer Services Manager

Department:  Volunteer Services

Reports To:    Volunteer Services Director         

OVERVIEW/POSITION PURPOSE:

This position is in charge of the implementation and administration of Volunteer Services policies, programs, practices, and resources. Includes all aspects of volunteer management, including recruitment, screening, orientation, recognition, retention, and volunteer relations.

DUTIES AND RESPONSIBILITIES:

• Manage staffing, training, administrative functions, and delegation of duties of personnel in Volunteer Services
• Manage daily scheduling and coverage for all volunteer positions and ensure volunteer venues and programs are staffed
• Ensure accuracy of volunteer documentation, statistical reporting, database and communication efforts with volunteers
• Manage volunteer orientation, placement, management, retention and recognition of volunteers
• Liaison with all departments regarding any volunteer issues / crises / emergencies; identifying and communicating any and all items needing attention / support
• Assist in planning and facilitate execution of events for Village volunteers, including annual appreciation party, holiday party, appreciation week, and on-going volunteer and staff retention efforts
• Assist Director with departmental reporting and measurements (budgeting, payroll, operating expense control, operational effectiveness) for overall Volunteer Services
• Ensure compliance with standards of all Volunteer Services staff
• Requires close interaction with Entertainment, Guest Services, Operations, and Human Resources

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Regularly required to walk, stand, bend, crouch, balance, use hands/arms to lift/move objects
• Ability to move/lift up to 35 lbs.
• Drive battery operated cart
• Work in outdoor weather conditions
• Maintain a flexible schedule to include nights, weekends and/or holidays

QUALIFICATIONS AND SPECIFIC SKILLS:

• Decisive and creative problem-solving skills
• Flexibility to meet the needs of guests, staff, and volunteers
• Information management and database knowledge for large number of volunteers
• Public relations skills
• Ability to safeguard confidential information
• Ability to work flexible schedule to include some nights and weekends
• Knowledge and skills to manage staff and extensive volunteer base
• Bilingual, English / Spanish is a plus

EDUCATION /EXPERIENCE REQUIRED:

• 3 years of previous management and/or entertainment/resort management experience
• Bachelor Degree preferred
• Experience working with volunteer background screening

Give Kids The World is a drug-free workplace.