Retention Specialists

Starting Pay Rate $11.25 per hour plus incentives up to $750 per month Duties and Responsibilities: Receive inbound retention calls from current customers in a high-volume call center environment. Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. Energy & passion to achieve sales results while demonstrating the Spirit of Service for Clients customers and co-workers. Documented successful sales experience a plus, particularly where measurable quotas and goals had to be reached. Ability to sell a package or family of products. Call center experience is a plus. Commissioned sales experience is a plus. Proven consultative selling skills are a plus. Can work and thrive in a structured, call center environment. Strong typing and computer navigation skills with knowledge of Windows. Motivated to earn their primary compensation through commissions while maintaining high customer service levels. Has the courage & confidence to ask for the sale. Patience & ability to build rapport with diverse groups of people. Strong communication skills: speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals. A positive out-going style with a desire to problem solve for customer satisfaction. A desire to expand their product knowledge; to learn & understand a wide array of telecommunication products. Ability to sell multiple products, the Clients family of products. An ability to probe, problem solve, and offer the right product solutions to our customers. Comfortable overcoming objections and obstacles to strike the right balance between uncovering opportunities, while delivering excellent customer service. Shows a commitment to self and others by maintaining disciplined work habits; being on time; low absenteeism, and consistently working their scheduled shifts.