Reservations Clerk-The Ritz-Carlton & JW Marriott Orlando-Grande Lakes Shared Service (17000MT7)

We celebrate the person you can become as much as the person you are today.

A career at Marriott is more than a job. It’s a future. You choose where you want to go, how you want to GROW, and we help make it happen. Expect opportunities to learn new skills, coworkers who share your enthusiasm, and recognition that REWARDS your success. If this is how you want to LIVE—challenged and supported to reach your own personal goals—you want to be at Marriott, where life just keeps getting better. Join us. We’re Marriott.

Positions are currently available at The Ritz-Carlton Orlando, Grande Lakes and the JW Marriott Orlando, Grande Lakes. Positioned as a quiet retreat, we’re focused on delivering the luxury and service for which our brands are renowned, while the city’s top attractions are only minutes away. At Grande Lakes we’ll provide you with the tools and rewards you need to meet every challenge. Join us and experience our commitment to excellence, while redefining your future.

Grande Lakes Shared Service is currently accepting applications for Reservations Clerk - The Ritz-Carlton & JW Marriott Orlando, Grande Lakes (17000MT7):

Responsibilities include:  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the tenth consecutive year. Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

Live • Reward • Grow

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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