Human Resources Support Rep

Human Resources Support RepresentativeSummary/ObjectiveUnder managerial direction, manage the onboarding of field employees. Partner closely with other departments to provide superior customer service to ensure field employees are on-boarded successfully. HR Support Rep - Essential Job Functions Performs customer service functions by answering employee requests and questions. Conducts benefits enrollment for new employees and answer all related questions. Assists with processing of terminations. Properly handle complaints and grievance procedures. Conduct initial orientation to newly hired employees. Create, review and update employee Worker Records. Facilitate resolution of payroll and/or expense issues. Deal with employee requests regarding human resources issues, rules, and regulations. Assist in payroll preparation by providing relevant data (absences, bonus, LOA, FMLA, etc). Manage all operational aspects of the field employee s onboarding; from pre-hire screenings to new hire orientation. Duties include, but not limited to, completion of required paperwork, coordinating all employment requirements, benefit coordination, accuracy of payroll and expense submission and ordering any needed equipment. Manage all operational aspects of the client relationship from pre-hire screenings, orientation, contractual flow downs to consultants. Duties include, but not limited to, completion of required paperwork, maintenance of client files, accurate invoice and payment tracking. Partner with local teams in tasks related to timecard capture and expense processing. Maintain personnel file for field employees. Collect, review and update field employee new hire paperwork and health files. Develop, plan and facilitate new hire orientations to ensure compliance with policies, procedures and client requirements. Analyze and audit appropriate paperwork to ensure accuracy in order to start a project or assignment on time. Resolve any identified issues. Coordinate any required client drug or health screens with appropriate third-party vendor and provide status updates to corporate partners. Identify, develop, document and implement best practices and procedures for internal and external operational improvements.HR Support Rep - Key Success Indicators/Attributes Ability to prioritize and multi-task in a fast paced, changing environment. Demonstrate excellent organizational skills and be detail oriented. Ability to self-motivate and self-direct, achieve set goals and deadlines. Ability to analyze and problem solve. Demonstrate exceptional customer service skills. Demonstrate excellent communication and interpersonal skills. Proficient handling difficult situations and human relations issues with professionalism and respect. Ability to maintain professionalism when interacting with internal and external customers. Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook). Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.TravelMinimal travel required; up to 5%Human Resources Support Representative - Required Education and ExperienceAssociate s degree and 3-5 years of related experience or the equivalent combination of education and/or experience required.HR Support Rep - Preferred Education and Experience Direct experience in business-to-business account/relationship management preferred Experience with benefits administration and FMLA is a plushimagine solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee may perform other duties as assigned. Apply