FRONT DESK MANAGER
- Employer
- Calypso Cay Resorts
- Location
- Kissimmee, Florida
- Salary
- Flexible schedule. PTO, Vacation and Holiday pay opportunities after 90 days.
- Posted
- May 01, 2017
- Closes
- Jun 30, 2017
- Ref
- FLEXIBLE
- Industry
- Entertainment / Leisure, Hospitality
- Category
- Front Desk, Management
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Manager
Assists the “Manager” in directing the operations of the property ensuring the highest levels of guest and associate satisfaction while maximizing profitability and efficiency. Specific day-to-day emphasis is placed on overseeing the Front Office operations
ESSENTIAL JOB FUNCTION:
- Directs the operations of the Front Office; oversees or participates in the hiring, training, scheduling, and management of all Guest Services associates.
- May assist in the development of the annual operating budget. Participates in monitoring monthly implementation and analysis.
- Participates in regular property inspections and assists the “Manager” in the maintenance of quality standards for proper guest unit cleanliness, public room set-ups and maintenance of all facilities. Inspects the property regularly and implements action to ensure the safety and comfort of guests and associates from fire, injury, or illness due to unsafe or unsanitary conditions.
- Assists the “Manager” in the control of cash deposits and the property safe. Ensures that the safe count is accurate and addresses change requests as needed.
- Ensures guest satisfaction by responding to guest requests, resolving guest complaints, and greeting in-house guests.
- Fills in for the “Manager” during his/her absence.
- Assists the Manager” in the preparation of all required reports and paperwork, ensuring that reports for the Corporate Office are completed accurately and submitted on a timely basis.
- Maintains and balances the Operating Account.
- Interfaces with all department managers troubleshooting any potential problems and assisting as needed in the overall operations of the hotel.
Other Duties:
- Fills in at Front Desk and Reservations during busy periods or when staffing needs dictate.
- May participate in Sales meetings offering ideas to enhance sales efforts. Assists the Director of Sales in soliciting new accounts.
- Performs other duties as assigned by management.
Essential Requirements:
- High School diploma
- Minimum of 2-3 years of hotel experience working in the Front Office of a hotel.
- One year experience supervising a staff within a resort property is preferred.
- Must have an in-depth knowledge of Front Desk and Property Management Systems and procedures.
- Mature, responsible person able to assume “Manager’s” responsibilities and accountability in the absence of the “Manager”.
- Must be able to speak, read, and write basic English enabling one to communicate effectively with all guests, hotel management and staff and complete all required paperwork.
- Must have a friendly, helpful personality enabling one to handle stress and guest relations pleasantly and effectively.
- Must possess strong organizational skills and be detail-orientated in order to facilitate accurate completion of all required forms and procedures.
- Must be able to stand for long periods of time (up to four hours in length). Requires walking, reaching, and bending frequently.
Other Requirements:
- Must be able to favorably represent the resort to the guests and the community.
- Associate degree in hotel management is preferred.
- Basic knowledge of computers is helpful.
Training Needs:
- Supervisory skills training.
- Training in sales, budgeting, and forecasting.
- Cross-training in the Food and Beverage department to enable future career growth.
- Training in providing quality guest service.