Training Specialist I

Trainer IJOB SUMMARYDelivers learning curriculums and programs that include new hire and skill enhancement training within our billing center. This training includes, but is not limited to, ICOMS/CRM systems training, data, and operational training, new product or service launch information, soft skills and functional training.MAJOR DUTIES AND RESPONSIBILITIESFacilitates learning through a variety of delivery methods to develop participants? skill sets. This includes, Classroom Instruction, Virtual Training, Team Meeting Trainings, Conference Calls, Net Meeting Training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.Perform other duties as requested by supervisor.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate orally and writing in a clear and straightforward mannerAbility to communicate with all levels of executive, management and company personnelAbility to deal with public in a professional mannerAbility to maintain confidentiality of informationAbility to make decisions and solve problems while working under pressureAbility to manage multiple projects to meet implementation target datesAbility to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)Ability to prioritize and organize effectivelyAbility to show judgment and initiative to accomplish job dutiesAbility to work independently and with a groupAbility to use an internal consulting modelAbility to assess needs and create business and performance objectivesSkills in teambuilding, relationship building, facilitation and presentationAbility to learn quickly and apply that knowledge, along with the ability to work in a team environmentMust have a valid driver?s license and clean driving recordEducation Bachelor?s degree or equivalent work experienceRelated Work Experience 2+ years? experience in a customer service environment required; telecom industry experience preferred.Previous experience in learning and development within the technology/engineering/communications industry preferred.WORKING CONDITIONSOffice environmentBusiness Unit: Customer Operations