Housekeeping Supervisor

Department:                          Housekeeping

Reports To:                            Director of Housekeeping      

Purpose of the Position:        Primary function is to inspecting and supervising the Housekeeping Staff, rooms and public areas.

ESSENTIAL DUTIES

• Train and supervise all new employees and provide on-going training to current staff
• Monitor Room Attendants and House Person’s performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards quality
• Insure all jobs are completed within the shift; make sure all sections are covered
• Prepare AM and PM room status reports
• Thoroughly check assigned rooms, approximately 2 minutes per room, report any discrepancies immediately
• Check for early make-ups, special requests and VIP’s
• Make tour of assigned area, checking conditions of the floor, walls, vending areas, linen rooms, the status of supplies and your staff’s needs. Report any deficiencies and assign personnel to correct the situation
• Inspect all rooms completed by section Room Attendants throughout the day
• Assist in conducting linen inventories monthly, using basic math
• Provide assistance to the Housekeeping management team
• Immediately report any broken door locks or safety hazards to management for immediate attention.
• Monitor Housekeeping staff meal breaks
• Must carry a radio all the times 
• Call in ready rooms to the Housekeeping Department, enter room status through the phone system
• Collect Room Attendant reports and turn them in to the Housekeeping Office
• Inspect and secure all linen rooms
• Monitor and supervise assigned Room attendants

GENERAL DUTIES

• Know your schedule and follow it  accordingly
• Work in a cooperative and friendly manner with fellow employees
• Maintain professional attire and personal hygiene
• Maintain a clean, neat and orderly work area
• Perform your job according to standard operating procedures
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
• Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
• Utilize protective equipment, when applicable
• Promptly report substandard ( unsafe ) conditions to Manager
• Promptly report accidents, injuries, property damage or loss to Manager
• Keeps accurate communication flowing freely among all hotel departments
• Inform management promptly of any work-related problems or guest complaints
• Practice “CARE hospitality “and provide guest satisfaction
• Promote the hotel through goodwill, courtesy and a positive attitude
• Attend all schedule training classes and meetings
• Train other employees as directed by management
• Continue to learn and grow in your position
• Perform any reasonable request as assigned or directed by management
• Arrange for reasonable accommodations for person (s) with disabilities
• Provide for a safe work environment by following all safety and security procedures and rules
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
• Respond properly to irritated or angry guests
• Know and follow all sanitation procedures

SUPERVISORY RESPONSIBILITIES

• Responsible for assisting, inspecting and supervising the Housekeeping Staff and ensuring that all rooms and public areas are cleaned and maintained at the level which exceeds the company standards

QUALIFICATIONS/SKILLS

• Able to communicate accurately and effectively in verbal and written format with guests, employees and departments
• Excellent customer service skills required
• Must possess leadership skills
• Extensive knowledge of resort cleanliness operation
• Must be flexible enough to work any shifts including evenings, weekends and holidays

EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalent preferred
• 2 years Experience as a Housekeeping Floor Assistant or Housekeeping Supervisor

LANGUAGE SKILLS

• Basic English language skills required. Bilingual a plus

MATHEMATICAL SKILLS

• Basic mathematic

PHYSICAL DEMANDS

• Use of hands to lift, carry, or pull objects up to 100 lbs
• Perform routine work and or the same task over and over again
• The employee frequently is required to stand; walk; sit; and use hands to finger; handle, or feel, sometimes for long periods of time

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions