Sales Manager

Departments:                         Sales

Reports To:                            Director of Sales and Marketing

Purpose of the Position:        Primary function is to increase profits by increasing room sales and generating business through aggressive sales efforts.

ESSENTIAL DUTIES

• Responsible for proactively soliciting and managing large group related opportunities with significant revenue potential
• Actively up-sells each business opportunity to maximize revenue opportunity
• Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
• Provides service to our customers in order to grow the account on behalf of the DoubleTree by Hilton Orlando at SeaWorld
• Other essential duties as assigned

GENERAL DUTIES

• Know your work schedule and follow it with a high degree of reliability
• Work in a cooperative and friendly manner with fellow employees
• Maintain professional attire and personal hygiene
• Maintain a clean, neat and orderly work area
• Perform your job according to standard operating procedures
• Read, understand and follow all policies, procedures and rules as stated in the Employee Handbook and any Policy manual
• Implement management company and hotel’s safety and emergency policy and procedure (i.e. evacuation, first aid, etc) to include removing all safety hazards, following company’s OSHA HAZCOM program and safe lifting techniques
• Utilize protective equipment, when applicable
• Promptly report substandard (unsafe) conditions to supervisor
• Promptly report accidents, injuries, property damage or loss to supervisor
• Keeps communication flowing freely among all departments
• Inform management promptly of any work-related problems or guest complaints
• Practice “CARE hospitality” and provide guest satisfaction
• Promote the hotel through goodwill, courtesy and a positive attitude
• Attend all schedule training classes and meetings
• Train other employees as directed by management
• Perform any reasonable request as assigned or directed by management
• Provide for a safe work environment by following all safety and security procedures and rules
• Comply with all federal, state and local laws and ordinances as they apply to the hotel guests and employees

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS/SKILLS

• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Number Facility
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
• Management Competencies - Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job
• Building Credible Relationships - Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
• Drive for Results - Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
• Planning and Organizing - Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions
• Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals
• Must be flexible enough to work any shifts including evening, weekends and holidays
• Must have a valid driver’s license and proof of current vehicle insurance

EDUCATION AND/OR EXPERIENCE

• A minimum of 4 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Manager or related major or 4 years experience Sales and Marketing, Guest Services, Front Desk or as a Senior Sales Manager or a combination of both experience and education

LANGUAGE SKILLS

• Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message

MATHEMATICAL SKILLS

• Using mathematics to solve problems

REASONING ABILITY

• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
   

PHYSICAL DEMANDS

• Lift approximately twenty (20) pounds
• Sit, stand or walk for varying lengths of time, sometimes for prolonged periods

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions