Automotive Technical Claims Representative / Prior Approval - Percepta

Percepta is currently looking for an enthusiastic Technical Service Representative.If you enjoy a fast paced environment and working with a great team, keep reading!We are gearing up for Summer!2 Full Time Opening / Benefits Available / Opening Now Starts Monday 06/05/2017Opening Located in Melbourne, FloridaPosition SummaryExtended Service Plan (ESP)Prior Approval Technical Service Representatives(TSR) handle inbound contacts from automotive dealerships, independent automotive repair facilities and customers to provide information and prior approval for automotive repairs in support of extended service contract business.What you must haveHigh School Diploma or equivalentAutomotive technical experience required. (e.g. Parts,Technician, Service Advisor, Service Manager, Work on your own car, etc)Type at least 20-25 WPMMust be detail - oriented and highly organizedAbility to handle high call volume and effectively organize and prioritize tasksCommunicate and articulate in an effective manner (both verbal and written)Ability to exercise independent judgment and decision makingMust have a minimum of 1 year of customer service experienceStrong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc)What you will doReceives inbound contacts (calls and web) from dealerships, competitive make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes.Establish rapport and portray a knowledgeable and courteous impression to the caller. Through use of technology, scripts, and automotive knowledge, listens to callers'requests and provides appropriate levels of authorization in an efficient, professional manner.Communicate professional, grammatically correct verbal responses to customer concerns and inquiries.Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer's contacts with the CRC.Identify and relay areas for improvement within the programEscalate, as appropriate, identified customer inquiries and concerns.Meet or exceed all program specific performance metrics.Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results.Support and sustain a positive work environment that fosters team performance through own work and behavior.Must be receptive to performance feedback and work on improving own skillsHelp identify and resolve conflicts with sensitivity and tact.Work on activities and/or projects as requested by team leader.EducationHigh School Diploma or equivalentWhat you must haveMust have a minimum of 1 year of customer service experienceAutomotive technical experience required. (e.g. technician, service advisor, service manager, etc)Excellent interpersonal skills is requiredStrong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc)Flexibility and adaptability in a fast-paced environmentCommunicate and articulate in an effective manner (both verbal and written)Ability to exercise independent judgment and decision makingReasoning ability and logical thinkingWhat we offerHealth benefits for full time employees including Medical&Dental coveragePlans for time off including vacation and sick timeAuto discountsDiscounts with local businesses and entertainment venuesGreat employee recognition events and various rewards and recognition programsPercepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.