VIP Collector

Job Description: What will I be doing? As a VIP Collector you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: * The duties of a VIP Coordinator include collection calls and/or correspondence and/or e-mails in a fast-paced goal oriented collections department. * Providing customer service regarding collection issues, process customer refunds, process package cancellations, process package foreclosures, process and review account adjustments, resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off request, customer reconciliations and customer service in general. * Accountable for reducing/eliminating delinquency for assigned accounts. * Perform other assigned tasks and duties necessary to support other related departments. * Must communicate & follow up effectively with loans dept. regarding customer accounts on a timely and regular basis. * Weekly and monthly reporting to supervisor and manager. * Weekly analysis and processing of loans foreclosures * Monthly credit card expiration notices via e-mail and/or regular mail * High volume phone calls and correspondence to assigned delinquent customers * Manage guest s requests and complaints regarding their VIP packages and loans * Reconcile customer disputes as they pertain to payment of outstanding balances that are due * Provide excellent & considerate customer service to guests while collecting past due balances * Work with guests on payment arrangements within company s guidelines. Keep track of payments promised by date and take necessary steps. * Meet defined department goals and activity metrics * Must be able to work with minimum supervision * Must be able to analyze and identify different needs, issues and steps for each delinquent account/situation at a given time * Must be able to analyze, identify and resolve package/loans related issues, problems and discrepancies, taking the necessary steps. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * 1-3 year of previous collections experience required. * Knowledge of billing and collections procedures. * Extreme attention to detail, goal oriented. * Commitment to excellent customer service * Excellent written and verbal communication abilities * Ability to prioritize and manage multiple responsibilities regularly It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * 3-5 years high volume corporate collections experience preferred. * Previous timeshare experience helpful. What will it be like to be a Team Member with Hilton Grand Vacations? There s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club and The Hilton Club , providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.