Assistant Manager, Guest Services - Floridays Resort

The Floridays Resort® Orlando, a luxury, all-suite condominium-style resort in Orlando, FL. is currently seeking applicants for an Assistant Front Office Manager..  The Floridays Resort® Orlando is located on International Drive in Lake Buena Vista, near Walt Disney World Resort and Sea World and features spacious, all-suite two- and three-bedroom accommodations that are equipped with full kitchens and is pet friendly.

Floridays was recently named the number one family hotel in the nation and number five in the world by TripAdvisor®.

The Assistant Front Office Manager is responsible for assisting the Director of Front Office Operations in coordinating all the activities of the Front Desk and Bell Stand to meet the hospitality and service needs of all resort guests.  Also, must ensure that all operational policies and procedures regarding finances are adhered to on a day to day basis.

 Responsibilities:           

• Maintain all cost in the Front Office at or below budget. (wages, operational supply etc)..
• To ensure an atmosphere in which all guests feel that special personalized touch.
• To assist in preparing schedules according to resort business demands and within the structure of the budget.
• Resolve all guest complaints at the Front Office level of management while giving the guest the feeling of assurance that their situation is being taken care of by the most capable person on the property.  
• Direct and supervise all Front Office operations efficiently and profitably while reflecting a courteous and hospitable manner.
• .Coordination and handling of guest room keys, house mail and messages.
• Assisting in locating accommodations for guests when hotel space is not available.
• Operate in compliance with all local, state and federal laws and government regulations.
• Maintain Front Office log for effective communication.
• Maintain a secure and safe environment for employees and guests.
• Ensure that all staff members are trained and able to assist in all property emergency procedures.
• Ensure accuracy of property reservations and address deficiencies.

Job Requirements:

• High School Diploma and/or equivalent.
• 2 years AFOM experience preferably at a larger 4 diamond level resort property
• Must have extensive computer and POS experience.
• Experience with Maestro PMS system a plus.
• Must have excellent verbal and written communication skills.
• Must be very guest oriented and possess excellent customer service skills.