Sales Manager - Association

Join the excitement and growth of the newly renovated and expanded Doubletree by Hilton Orlando at SeaWorld. The property is re-launching in 2017 as a top location for new association group business. The ideal candidate will produce association sales in major market areas through direct sales solicitation, telephone contact, written communications and involvement. Duties will include providing excellent presentations, along with sharing the exciting new multi-million dollar expansion with key meeting planners and clients.

We are a 1020 room convention hotel located on International Drive across from SeaWorld. We take great pride in delivering REMARKABLE guest service at all times. Opening in the fall of 2017 is our new Palms Convention Center and Promenade a spectacular new meetings venue for Orlando!  

ESSENTIAL DUTIES

• Responsible for proactively soliciting and managing large group related opportunities with significant revenue potential
• Actively up-sells each business opportunity to maximize revenue opportunity
• Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
• Provides service to our customers in order to grow the account on behalf of the DoubleTree by Hilton Orlando at SeaWorld

Other duties include:

• Successfully achieve and exceed quarterly individual production goals.
• Solicit, negotiate and book new corporate business through successful prospecting, site tours, sales blitzes, prompt and competent follow-up on leads/referrals, use of reader board analysis, and networking.
• Develop and continually enhance relationships with key accounts, organizations and professional companies to maintain high visibility and increase market share.
• Work closely with and develop relations with Hilton National Sales to drive Hilton Loyal Clientele group production.
• Successfully and consistently achieve minimum weekly sales activity requirements. Track all weekly sales activities including goal-to-current production status using Delphi.
• Conduct telephone prospect calling on pre-selected databases of group business opportunities and those accounts which you know and any other resources to generate more group business.
• Manage relationships with key account planners and decision makers.
• Travel as needed, to complete personal sales calls and presentations to customers.
• Ability to multi-task and time manage
• Delphi Sales system proficient – preferred, Hilton experience - preferred
• Conduct sales presentations to clients using the latest technology
• Conduct and create Fam Trips for meeting planners/associations
• Prepare and execute effective sales action plans for the association market.
•  Execute sales efforts as outlined in the sales & marketing plan.
•  Maintain rapport with competitor hotels for additional sales lead sources.

Who is our ideal candidate?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

The ideal candidate must be a self-motivator, have strong organization skills with the ability to prioritize and manage multiple projects at once and possess at least two years of experience in the position of hotel Sales Manager. This position requires knowledge of a hotel structure and how departments interact. Basic mathematical and calculator skills to prepare cost proposals. Computer literate in Word and Excel software applications. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to listen, speak and write to ascertain and respond to client needs.

Our ideal candidate will also successfully demonstrate the following skills:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability