Volunteer Services Administrator

Job Title:               Volunteer Services Administrator

Department:        Volunteer Services

Reports To:          Volunteer Services Director  

DUTIES AND RESPONSIBILITIES:

Position responsible for administrative functions of Volunteer Services department as well as support required from Volunteer Services department staff, volunteers, and peer departments. These duties include:

• Screening all individual, group and visiting group volunteers prior to their scheduled shift
• Maintaining volunteer job descriptions, safety requirements, etc. for all volunteer positions offered at GKTW
• Utilizing volunteer database as volunteer management/communication tool and maintaining accuracy
• Working with coordinators in scheduling and ensuring 100% coverage for all volunteer positions needed to run the programs and services offered at GKTW
• Contacting volunteers and following up after orientation for placement
• Recruitment, training and supervising volunteer office support staff
• Continually communicating on-going volunteer needs with Village volunteers & GKTW staff
• Coordinating web-based and electronic recruitment efforts. 
• Liaison with all Village departments regarding Decorate-A-Villa program
• Accurately utilizing donor database for participants/vendors
• Clerical support including answering phones, lobby desk coverage, monitoring/updating checkbooks, maintaining and ordering office supplies
• All other Village support duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Regularly required to walk, stand, bend, crouch, balance, use hands/arms to lift/move objects
• Ability to move/lift up to 25 lbs.
• Drive battery operated cart. Clean driving record a must
• Ability to work in outdoor weather conditions
• Maintain a flexible schedule to include nights, weekends and/or holidays

QUALIFICATIONS AND SPECIFIC SKILLS:

• Decisive & creative problem-solving skills
• Able to maintain confidential information
• Able to multi-task
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point), volunteer database experience and phone etiquette
• Ability to communicate, understand, speak, read, write English to professionally communicate with GKTW departments/guests/volunteers/corporate partners

EDUCATION/EXPERIENCE REQUIRED:

• 3+ years of previous volunteer services experience preferred
• Guest Service experience preferred
• 2+ years of office management experience preferred
• 4-year college degree preferred

Give Kids The World is a drug-free workplace