Bilingual (English/Spanish) Collections Representative - Full Time (Call Center)
- Employer
- Synchrony Financial
- Location
- Altamonte Springs, Florida
- Salary
- Open
- Posted
- Jun 19, 2017
- Closes
- Aug 20, 2017
- Ref
- 4417479938#FL--J2CBackfill.1
- Industry
- Retail
- Category
- Customer Service, Sales
What are you working forward to? At Synchrony Financial we make sure our employees are always working forward to something exciting.
On our Call Center team, this means ensuring our customers success and we'll do the same for you: through generous benefits, continuous learning and clear career progression.
What you ll do as a Collections Representative? You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation.
You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you ll improve service by using your customer service skills.
What you ll need to succeed.
You ll be an effective listener, with great communication skills and strong customer service skills.
You ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis.
On top of this, you ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you ll need to be considered for this role.
*YOU MUST BE ABLE TO SATISFY THE OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT for more information, click here.
6+ months customer service experience of any kind and/or military equivalent experience.
Fully fluent English and Spanish.
Confidence using a computer.
Be 18-years-old or older.
Have a high school diploma or equivalent.
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process.
If currently a Synchrony Financial Employee, you ll have been in your current for at least 6 months (Level 4 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement).
Legal authorization to work in the U.
S.
(this is required).
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.
All qualified applicants will receive consideration for employment without.
On our Call Center team, this means ensuring our customers success and we'll do the same for you: through generous benefits, continuous learning and clear career progression.
What you ll do as a Collections Representative? You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation.
You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you ll improve service by using your customer service skills.
What you ll need to succeed.
You ll be an effective listener, with great communication skills and strong customer service skills.
You ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis.
On top of this, you ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you ll need to be considered for this role.
*YOU MUST BE ABLE TO SATISFY THE OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT for more information, click here.
6+ months customer service experience of any kind and/or military equivalent experience.
Fully fluent English and Spanish.
Confidence using a computer.
Be 18-years-old or older.
Have a high school diploma or equivalent.
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process.
If currently a Synchrony Financial Employee, you ll have been in your current for at least 6 months (Level 4 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement).
Legal authorization to work in the U.
S.
(this is required).
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.
All qualified applicants will receive consideration for employment without.