Student Concierge
- Employer
- Kaplan Test Prep
- Location
- Orlando, Florida
- Salary
- Not specified
- Posted
- Jun 26, 2017
- Closes
- Aug 25, 2017
- Industry
- Education, Professional
- Category
- Customer Service, Entry Level, Front Desk
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Summary
As a Student Concierge, you’ll be providing exceptional service by resolving issues and guiding our students to success through phone, email, online chat and social media communications.
Responsibilities
- Proactively resolve issues and build trust with our students by understanding their needs, determining the cause of their problem, and partnering to find the best solution
- Handle inbound customer support calls, emails, online chats, and social media posts related to admissions and post-enrollment inquiries
- Research information using available resources
- Document all customer interactions in the appropriate databases
- Create a personalized, positive, and effortless customer service experience for our Kaplan students
- Advocate for students by identifying and escalating priority issues
- Show students how to access and use their test prep resources
This is the job for you if:
- Fast-paced and change aren’t scary words for you.
- You thrive in roles that require high energy, confidence, and adaptability.
- You have stellar interpersonal, written communication, and social media skills.
- You’re an enthusiast for customer service and capable of working with a high volume of inbound content.
- You’re tech-savvy and can work in multiple databases while maintaining information across multiple systems.
- You jump at the opportunity to collaborate with a team and enjoy building relationships.
- You stay calm under stress and think creatively to solve problems.
- Bonus points for: passion and enthusiasm for test prep
Requirements
- Associate's Degree (or equivalent)
- Bachelor’s Degree preferred
- Customer Service experience
- Ability to work a flexible schedule
The above is not an exclusive listing of all duties for this position and others may be added and/or those specifically listed may be expanded, de-emphasized, or deleted without alteration to this document.
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