Customer Service Representative - Parts Counter Associate

About Us

David Maus Volkswagen South

Since 2007, we have worked hard to provide world-class service and an excellent selection of quality new and used VW cars and SUVs in the Orlando area. In addition to selling cars, we also offer fair prices and impeccable workmanship at our VW auto repair and service facility. Our auto repair shop, backed by our parts department, is staffed with factory-trained technicians who are experienced professionals equipped with the finest diagnostic tools and current techniques needed for optimal Volkswagen maintenance.

Position Summary

Performs a variety of customer service, in store, marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities.

Position Responsibilities

• Responsible for assisting customers in finding the appropriate parts for their vehicle.
• Work one-on-one with customers to answer questions and find parts matching the make and model of their vehicles.
• Record all sales and/or customer transactions that occur.
• Processes cores and new returned merchandise as required.
• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with. 
• Assist in keeping parts department clean and orderly.
• Provide service technicians with parts as required.
• Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area. 
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction.

Position Requirements

• High School Diploma or GED Equivalent
• Basic Computer skills
• Knowledge of CDK (parts operating system) preferred but not required
• Knowledge of ETKA (VW catalog system) preferred but not required
• Previous customer service, car dealership or auto parts experience a plus

Benefits

• Competitive salary-based on experience
• Monthly Commission
• Insurance benefits (Medical, Dental, Vision...)
• 401k Retirement Savings Plan
• Paid Holidays and Vacations