Reservation Collections Agent
- Employer
- Hilton Grand Vacations (HGV)
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- Jul 24, 2017
- Closes
- Sep 24, 2017
- Ref
- 4459260383#FL--J2CBackfill.1
- Industry
- Retail
- Category
- Customer Service, Sales
What will I be doing? As an Extensions Agent you would be responsible for executing your position's in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Give the best guest experience possible that falls in line with our Mission, Vision and Values.
Collecting of fees.
Meet minimum production standards for collections and extensions.
Transfer guests to our different Transfer Partners.
Expertise in the reselling and saving of packages.
Keeping accurate log of reservations and extensions on spreadsheet.
Assist management with special projects.
Ensure the privacy and security of confidential information about our guest and our company.
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
Follow up with guests to book dates or assist for customer service reasons.
Call expired marketing package guests to verify details, answer questions, offer opportunity to use package by collecting an extension fee and assist in booking dates.
What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
At the core of our company s success are our Team Members.
To fulfill this role successfully, you must possess the following minimum and experience: Must have excellent written and verbal communication skills.
Must be able to multi-task.
Must possess basic data entry and word processing skills.
High School Diploma/GED.
Must be able work a variable schedule, including evenings and weekends based on call center needs.
It would be advantageous in this for you to demonstrate the following capabilities and distinctions: Call center and collections experience.
What will it be like to be a Team Member with Hilton Grand Vacations? There s something truly unique about Hilton Grand Vacations.
The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work.
Our Team Members are the driving force behind these efforts.
It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations.
Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club and The Hilton Club , providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
Collecting of fees.
Meet minimum production standards for collections and extensions.
Transfer guests to our different Transfer Partners.
Expertise in the reselling and saving of packages.
Keeping accurate log of reservations and extensions on spreadsheet.
Assist management with special projects.
Ensure the privacy and security of confidential information about our guest and our company.
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
Follow up with guests to book dates or assist for customer service reasons.
Call expired marketing package guests to verify details, answer questions, offer opportunity to use package by collecting an extension fee and assist in booking dates.
What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
At the core of our company s success are our Team Members.
To fulfill this role successfully, you must possess the following minimum and experience: Must have excellent written and verbal communication skills.
Must be able to multi-task.
Must possess basic data entry and word processing skills.
High School Diploma/GED.
Must be able work a variable schedule, including evenings and weekends based on call center needs.
It would be advantageous in this for you to demonstrate the following capabilities and distinctions: Call center and collections experience.
What will it be like to be a Team Member with Hilton Grand Vacations? There s something truly unique about Hilton Grand Vacations.
The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work.
Our Team Members are the driving force behind these efforts.
It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations.
Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club and The Hilton Club , providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.