Customer Service - ActivEngage Chat Specialist

Company Description

Since 2007, ActivEngage has provided the most trusted live chat service to automotive businesses around the world. We lead a diverse team of skilled and driven professionals united by a shared goal: helping our automotive clients build lasting relationships with their customers.  

Not only do we provide a service focused on relationships, but we've also made it the foundation for how we work as a team, invest in our community, and value our staff.

At our Maitland headquarters, you'll experience a dynamic work environment surround yourself with talented individuals who support your professional development. As an established communication-tech company, we have developed a dynamic culture that supports enhanced communication skills, personal growth and a positive team environment.  We believe a high personal standard is what drives our company's performance and success.  Our communication methodology is what allows us to be the leader in the automotive live chat industry.  We  provide extensive training and opportunities to grow within the company and work to accommodate student schedules.

Job Description

• Chat Specialists bridge the digital communication gap between our clients and the customers they serve by quickly answering online chat requests and delivering top-notch customer service in every chat conversation, with every word, every time.
• Our chat team has unscripted online conversations based on our chat methodology to uncover shoppers’ needs and guide them through the purchasing journey.
• Chat Specialists are excited to share extensive knowledge about specific products and services with people who click to chat (yes, we train you to be a conversational expert!), and they work to drive shoppers to want to do business with our clients. Our Chat Specialists are relationship-builders in every sense of the word.

Qualifications

Must Have Skills:

• Types at least 45 WPM
• Experienced at navigating websites and identifying information quickly
• Effective written and oral communicator
• Critical thinker
• Multi tasker with demonstrated ability to prioritize quickly
• Detail oriented and customer-focused
• Career oriented and professional
• Adaptable to change
• Must be in the Orlando, FL Area, this is not a work from home position
• Must have flexibility to work various shifts

Good-To-Have:

• Sales,Travel Industry, IT and/or Customer Service background
• Bilingual skills a plus (all languages)
• College degree in Business, IT, Education, or Communication

Positions are full-time.
Monthly rotating weekend shifts are required after 90 days of hire.
Once working weekends, you will receive 2 days off throughout the week
Chat Services operates 24 hours, 7 days a week.
The Orlando office is currently hiring for all shifts.
Shifts do not change daily, weekly, or monthly.
After training, you will be placed on a 9a-6p, 10a-7p, 12p-9p or 1p-10p shif for your first 90 days.
After your first 90 days, you will be placed either on the 12p-9p or 1p-10pm shift. (As earlier shifts become available, you may request for an earlier shift.)
Mandatory paid training will begin on 9/18/17 for 3 weeks; Monday-Friday; 8:00a-5:00p.
No time may be missed during the training weeks.

We provide the following benefits to our employees:

• Paid employee healthcare benefits - medical, dental, and vision!
• Paid time off accrued from day one
• Tuition reimbursement
• Discounted gym membership to RDV Sportsplex
• Massage therapist services available onsite