Houseperson

Responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A House Person must ensure he or she follows the company mission statement and values.

Main Responsibilities:

QUALITY

• Maintain a high standard of excellence
• Stock and maintain cleanliness and organization of storage closets
• Assist in stripping units of soiled linens as directed
• Remove soiled linens and trash from units
• Make linen and supply bags as directed
• Deliver linen and supply bags to units
• Walk all assigned buildings or floors to ensure all are free of linen, trash or equipment
• Report unit maintenance issues as per company procedure
• Report lost and found items to Executive Housekeeper
• Move furniture as directed
• Operate company vehicle and ensure maintenance is performed as necessary
• Ensure a safe working environment at each site and office

TIMELINESS

• Willing and able to perform any and all duties related to site operation as directed by the Executive Housekeeper
• Maintain a sense of urgency so that units are turned on time
• Personal timeliness, be prompt with all assignments and appointments

BUDGET

• Use supplies and equipment efficiently and effectively
• Assist in linen inventories and supplies as directed

CUSTOMER SERVICE

• Assist in solving guest complaints promptly
• Create strong, positive customer relations
• Willing and able to assist resort guests and owners
• Make guest deliveries as directed
• Knowledgeable of the resort

KEY BEHAVIORAL FACTORS:

• A passion for cleanliness
• Demonstrated motivational skills
• Strong work ethic
• Hands on approach
• Work irregular hours

Qualifications:

PHYSICAL REQUIREMENTS:

• Stand and walk for long periods
• Climb stairs frequently
• Frequent twisting, bending, stooping and reaching
• Regularly lift up to 75 lbs.

ENVIRONMENTAL CONDITIONS:

• Odors or dust
• Cleaning chemicals
• Laundry chemicals

MENTAL REQUIREMENTS:

• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Use of long term and short term memory

*The House Person is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.