Supervisor - Housekeeping

Responsible for consistently meeting quality and timeliness standards in the supervision of housekeeping staff. A Supervisor must ensure the company mission statement and values are followed, always looking out for the best interests of the company, its employees and customers.

Main Responsibilities:

QUALITY

• Develop and maintain a high standard of excellence within the staff
• Assist in the training and development of staff, both existing and new
• Prep units for housekeepers
• Examine carpets, drapes and furniture for stains, damage or wear and report as necessary
• Inspect and prepare clean units before reporting them as vacant and ready
• Complete the required amount of report cards per week
• Report unit maintenance issues as per company procedure
• Clean units including but not limited to bedrooms, bathrooms, kitchens, living rooms, closets, and decks as needed
• Replace house wares inventory and supplies as needed
• Assist in maintaining the cleanliness of storage closets
• Report lost and found items to Executive Housekeeper
• Attend all training sessions and make practical application of training
• Ensure a safe working environment at each site and office

TIMELINESS

• Willing and able to perform any and all duties related to site operation as directed
• Ensure a sense of urgency exists within housekeeping staff so that units are turned on time
• Personal timeliness, be prompt with all assignments and appointments

BUDGET

• Utilize supplies and equipment efficiently and effectively
• Perform inventory counts as directed
• Responsible for time efficiency of assigned staff

CUSTOMER SERVICE

• Assist in solving guest complaints promptly
• Cultivate and develop strong, positive customer relations
• Willing and able to assist resort guests and owners
• Knowledgeable of the resort

KEY BEHAVIORAL FACTORS:

• A passion for cleanliness
• Demonstrated motivational skills
• Strong work ethic
• Ability to train others
• Desire to help others
• Work irregular hours

Qualifications

PHYSICAL REQUIREMENTS:

• Standing & walk for long periods
• Climbing stairs frequently
• Frequent twisting, bending, stooping and reaching
• Regularly lift up to 25 lbs.

ENVIRONMENTAL CONDITIONS:

• Odors or dust
• Cleaning chemicals
• Laundry chemicals

MENTAL REQUIREMENTS:

• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Use of long term and short term memory

*The Supervisor is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management