Customer Care Representative - Work From Home
- Employer
- CVS Health
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- Aug 02, 2017
- Closes
- Oct 03, 2017
- Ref
- 4445858546#FL--J2CBackfill.1
- Industry
- Retail
- Category
- Customer Service, Sales
Summary: Exciting career opportunity for a Customer Service Representative Healthcare / Work from Home in Orlando, Florida area.
MUST LIVE WITHIN 75 MILES FROM THE ORLANDO CALL CENTER located at 9310 Southpark Center Loop, Orlando, FL 32819 As a Customer Service Representative, you will be the important first-line of contact with our customers, setting the tone for how our company and services experience.
You will provide participants with the right information at the right time to help them make better decisions about their health and healthcare.
The fast-paced deadline-driven requires attention to detail, and the ability to multitask The CSR promotes a positive, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.
As a CSR, you will professionally handle a high volume of complex inbound calls, which may also include correspondence to emails, faxes or written letters.
Ensure questions and issues are resolved both promptly and accurately.
Assist in a manner that participants can understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller s needs, and providing education along the way.
You must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to the achievement of service level goals.
CSR s work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
If you are self-motivated and reliable career professional who exhibits patience, strong written, interpersonal and excellent customer service skills from your work from home environment, this is the right job for you! #CareRamp2017 Required Minimum Six months prior Work from Home job experience required.
Must live within 75 miles commuting distance from the Orlando, FL office located at 9310 South Park Center Loop.
Six months experience in a customer service environment including retail or any high impact customer service role with strong written, interpersonal, oral communication, customer service skills and able to exhibit courteous telephoneetiquette, empathy, patience, and professionalism.
PC proficiency in Windows-based applications and internet skills, and able to resolve problems in a self-directed manner.
Must complete the home inspection which includes a private enclosed room, dedicated phone line, and high-speedinternet.
Preferred Customer focused telephonic call center experience Education:Verifiable High School diploma or GED is required Business Overview:CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.
S.
We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.
What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy.
Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer.
We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws.
CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant.
Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
If you require assistance to apply for this job, please contact us by clicking AA EEO CVS HealthFor inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-###-####.
For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-###-####.
Please note that we only accept resumes via our corporate website: Minimum Six months prior Work from Home job experience required.
Must live within 75 miles commuting distance from the Orlando, FL office located at 9310 South Park Center Loop.
Six months experience in a customer service environment including retail or any high impact customer service role with strong written, interpersonal, oral communication, customer service skills and able to exhibit courteous telephoneetiquette, empathy, patience, and professionalism.
PC proficiency in Windows-based applications and internet skills, and able to resolve problems in a self-directed manner.
Must complete the home inspection which includes a private enclosed room, dedicated phone line, and high-speedinternet.
Preferred Customer focused telephonic call center experience Education:Verifiable High School diploma or GED is required Business Overview:CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.
S.
We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.
What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy.
Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer.
We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws.
CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant.
Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
If you require assistance to apply for this job, please contact us by clicking AA EEO CVS HealthFor inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-###-####.
For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-###-####.
Please note that we only accept resumes via our corporate website:
MUST LIVE WITHIN 75 MILES FROM THE ORLANDO CALL CENTER located at 9310 Southpark Center Loop, Orlando, FL 32819 As a Customer Service Representative, you will be the important first-line of contact with our customers, setting the tone for how our company and services experience.
You will provide participants with the right information at the right time to help them make better decisions about their health and healthcare.
The fast-paced deadline-driven requires attention to detail, and the ability to multitask The CSR promotes a positive, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.
As a CSR, you will professionally handle a high volume of complex inbound calls, which may also include correspondence to emails, faxes or written letters.
Ensure questions and issues are resolved both promptly and accurately.
Assist in a manner that participants can understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller s needs, and providing education along the way.
You must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to the achievement of service level goals.
CSR s work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
If you are self-motivated and reliable career professional who exhibits patience, strong written, interpersonal and excellent customer service skills from your work from home environment, this is the right job for you! #CareRamp2017 Required Minimum Six months prior Work from Home job experience required.
Must live within 75 miles commuting distance from the Orlando, FL office located at 9310 South Park Center Loop.
Six months experience in a customer service environment including retail or any high impact customer service role with strong written, interpersonal, oral communication, customer service skills and able to exhibit courteous telephoneetiquette, empathy, patience, and professionalism.
PC proficiency in Windows-based applications and internet skills, and able to resolve problems in a self-directed manner.
Must complete the home inspection which includes a private enclosed room, dedicated phone line, and high-speedinternet.
Preferred Customer focused telephonic call center experience Education:Verifiable High School diploma or GED is required Business Overview:CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.
S.
We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.
What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy.
Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer.
We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws.
CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant.
Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
If you require assistance to apply for this job, please contact us by clicking AA EEO CVS HealthFor inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-###-####.
For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-###-####.
Please note that we only accept resumes via our corporate website: Minimum Six months prior Work from Home job experience required.
Must live within 75 miles commuting distance from the Orlando, FL office located at 9310 South Park Center Loop.
Six months experience in a customer service environment including retail or any high impact customer service role with strong written, interpersonal, oral communication, customer service skills and able to exhibit courteous telephoneetiquette, empathy, patience, and professionalism.
PC proficiency in Windows-based applications and internet skills, and able to resolve problems in a self-directed manner.
Must complete the home inspection which includes a private enclosed room, dedicated phone line, and high-speedinternet.
Preferred Customer focused telephonic call center experience Education:Verifiable High School diploma or GED is required Business Overview:CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.
S.
We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.
What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy.
Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer.
We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws.
CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant.
Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
If you require assistance to apply for this job, please contact us by clicking AA EEO CVS HealthFor inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-###-####.
For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-###-####.
Please note that we only accept resumes via our corporate website: