Airport Coordinator

Job Title:         Airport Coordinator   
Department: Village Vacation Planning Services
Reports To:   Director of Mission Delivery and Outreach

DUTIES AND RESPONSIBILITIES:

1. Every GKTW wish family is welcomed to Central Florida at the Orlando International Airport, Sanford Orlando Airport and Kissimmee Amtrak Station
   • Audit all flights/train and ground transportation, three days before arrival. Following up with WGO and/or VVPS Planner as necessary
   • Schedule volunteers
   • Greet wish families when necessary
2. All qualified Wish families receive appropriate assistance upon arrival and departure
   • Maintain good relations with on-site groups and companies at the Orlando International Airport (including TSA)
3. Every Airport volunteer receives a positive experience, causing them to make a personal commitment to the GKTW Mission and to fulfilling the objective of the Airport operations
   • Properly recruit, train, schedule, recognize, and retain volunteers
   • Ensure all volunteer badging and background checks are up to date
   • Keep volunteers informed on Village happenings
   • Maintain inventory of all volunteer supplies including, but not limited to uniforms, snacks, drinks, office supplies
4. All incidents occurring during the arrival process are documented and resolved immediately
   • Maintain a daily activity report – distributed appropriately to management and fellow team members
   • Follow up on all negative guest comments within 24 hours of receiving information

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Ability to walk the entire airport during each shift
• Ability to lift and move items weighing up to 20 pounds
• Ability to stand for extended periods of time

QUALIFICATIONS AND SPECIFIC SKILLS:

• Strong communication skills
• Proficient in Microsoft Office Applications
• Aptitude and willingness to learn new systems including our Access based reservations system, RAVEN
• Self-Starter/Independent worker
• Ability to work flexible schedule including nights, weekends and holidays

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma. Bachelor’s degree preferred
• Previous volunteer coordinator experience is a plus
• Hospitality background is a plus

*Work Schedule: Primarily nights and weekends. Tentative work schedule is 4:30 pm -10 pm on Wednesday, Thursday, Friday and Saturday

Give Kids The World is a drug-free workplace.