Credit and Collections Supervisor - Fully Bilingual English and Spanish

Assists the Credit & Collections Manager to facilitate collections by effectively using standard collection processes.  This person will be training, motivating and mentoring Accounts Receivable staff. This position will be part of the new FSSC and will work closely with the Back Office Supervisor. This Position will be responsible for providing day to say supervision and professional development of team members; participate in a weekly review of the aging reports and assure timely collection of monies due to corporation.

Consistently and efficiently lead a team of 10-15 full-time collectors to meet the weekly forecast.  Support collection efforts by assisting team members and handling escalated calls or seeking assistance from Credit & Collections Manager.  Effectively coach, mentor, motivate and communicate through change.  Make effective decisions and discuss these with the Credit & Collections Manager.  If you are a team-player who strives in a fast- paced, results environment, then this is the ideal role for you!Assists the Credit & Collections Manager to facilitate collections by effectively using standard collection processes.  This person will be training, motivating and mentoring Accounts Receivable staff. This position will be part of the new FSSC and will work closely with the Back Office Supervisor. This Position will be responsible for providing day to say supervision and professional development of team members; participate in a weekly review of the aging reports and assure timely collection of monies due to corporation.

Consistently and efficiently lead a team of 10-15 full-time collectors to meet the weekly forecast.  Support collection efforts by assisting team members and handling escalated calls or seeking assistance from Credit & Collections Manager.  Effectively coach, mentor, motivate and communicate through change.  Make effective decisions and discuss these with the Credit & Collections Manager.  If you are a team-player who strives in a fast- paced, results environment, then this is the ideal role for you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collecting:  Support AR Analysts with collection efforts when the Credit Manager deems it necessary.  This includes emails, statements, faxes and phone calls. Participate in weekly meetings with the Credit Manager to review collection efforts and tweak as needed for maximum collection results.  Good customer service is necessary here in order to establish a good working relationship with all internal & external clients and other departments.
• Staff development: Ensure collection specialists employ correct judgment that is inside their authority when it comes to stop sales, cancellation of bookings, and restriction of credit and payment plans.
• Aging maintenance and Review:  Ensure the proper maintenance and reconciliation for the aging by working with the Backoffice supervisor to minimize items over 90days.  Keep a tight control on all unapplied cash.   Making sure that any statements or reports are sent to clients as necessary in Hotelbeds Format.  A minimum requirement of timely reconciliation is required, and various deadlines are set by Credit Manager throughout the year for older balance clean-up
• Organization.  Excellent organizational skills are required for this position.
• Special Projects.  This entails any project deemed necessary by the Credit Manager
• Policies & Procedures. Able to develop as well as execute and uphold corporate policies & procedures.
• Employee Support – Recruit, train as well as motivate the accounts receivable team.
• Reporting: Risk Report – Create report on a weekly basis for AR Analyst to work with.  Ensure all information on Risk Report is accurate and if not discuss with Credit Manager.  Create reports for other offices:(Blue Travel, HDO(International Credit Manager)  Additional reporting TBD.

QUALIFICATIONS:  The ideal candidate should have experience with SAP & Advanced Excel.  Someone with credit & collections experience is a must. At least 5+years of supervisory experience is required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE/SKILLS AND ABILITIES:

You need to be self-driven, motivated to help and able to perform with minimal supervision in a team environment.  You need to be effective at providing feedback to improve the performance of your team.

You need to be assertive, personable and PERSUASIVE with our customers.  You need to be comfortable negotiating, discussing sensitive financial issues and selling solutions to the customers. 

You need to remain positive, professional, determined, calm and focused when faced with challenging situations.

Supervising Responsibilities - This position supports all supervisory responsibilities.  Assess team member performance and implement action plans.  Complete payroll on a weekly basis.  Monitor & evaluate team performance. Coach team members on effective collection techniques for continuous improvement. Set & enforce clear expectations for your team. Monitor & evaluate team performance

Maintain a POSITIVE ATTITUDE by focusing on solutions and promoting collaborative and enjoyable environment.

EDUCATION:  College Degreed; related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS: Bilingual: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple business correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Fully Bilingual English and Spanish is REQUIRED.