Customer Care Professional / Warranty Coordinator - Construction
- Employer
- Avex Homes, LLC
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- Sep 01, 2017
- Closes
- Oct 05, 2017
- Industry
- Construction
- Category
- Administrative, Customer Service
JOB TITLE: Construction - Customer Care Professional / Warranty Coordinator
ABOUT US:
Avex Homes, Central Florida’s premier traditional homebuilding company, is a partner company of SitEX Properties USA, Inc. and Avalon Park Group Management, Inc., and a major home builder at Avalon Park West in Wesley Chapel near Tampa and several other Central Florida communities. For more than 15 years, the founders of Avex Homes have been creating unique communities where families build memories to last a lifetime.
Summary:
The primary function of this position will be communicating with builder warranty personnel, vendors, and homeowners to identify and resolve any warrantable items that arise after closing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Effectively manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow-up to ensure resolution
- Update homeowners on outstanding work
- Contact homeowners to ensure their satisfaction with completed work
- Explain warranty coverage to homeowners
- Explain homeowner maintenance
- Inputs and tracks data and work orders in Punchlist Manager.
- Handles multiple priorities simultaneously.
- Meets deadlines.
- Performs other duties as assigned.
COMPETENCIES:
A general knowledge of the home building process and business is beneficial. The ability to read construction plans and/or experience working for a home builder, general contractor or subcontractor would be advantageous. Strong phone and email communication as well as the ability to multi-task in a hectic environment is required. A strong sense of urgency and desire to creatively resolve problems is required.
EDUCATION AND TRAINING
Bachelor’s Degree preferred, but not required. At least two years of work related experience and/or training required.
COMPENSATION
We offer competitive wages and a full benefits package including health, dental, vision, FSA and 401(k).