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Service Advisor

Hiring in multiple locations

 

Position Title: Service Advisor

Purpose of the Position:

Greet customers and get the information necessary to repair the problems with their vehicle. Follow through with the technicians and the customer so the customer is satisfied with the work we did. Sell any additional work that is needed.

Essential Job Functions:

  • Greet customers, obtain customer and vehicle data.
  • Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer.
  • Write or type clear and precise repair instructions on the repair order for the technician.
  • Provide estimate for labor and parts. If cost of service cannot be established during reception a diagnostic estimate is required until estimate is made and then contact customer for approval.
  • Establish method of payment when writing up the repair order with the customer, also time promised. Obtain customer’s signature on RO.
  • Communicate with dispatch to determine status of jobs throughout the day.
  • Telephone or text customer when job is finished and discuss with him/her what was done. Close out repair orders.
  • Cooperate with all other dealership personnel necessary to guarantee quality service.
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment.
  • Be knowledgeable of the products we sell and the various warranties on them.
  • Satisfy customer’s immediate service needs, use low key, high integrity methods to present additional needed services.
  • Meet or exceed the sales quotas set by management.
  • Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. If these quality control checks are done consistently, we will substantially reduce the amount of comebacks and increase our level of customer satisfaction.
  • Never lose sight of your ultimate goal: To get the car fixed right the first time.

Physical Requirements:

  • Ability to lift and move objects weighing between 10 and 25 pounds.
  • Ability to drive motor vehicles
  • Ability to speak, hear, and see normally; use hands to handle or feel; reach with   hands and arms.

Qualifications:

  • High school diploma or the equivalent. 
  • Ability to read and comprehend instructions and information.
  • Two years’ experience in an automobile dealership or independent repair facility.
  • General knowledge of vehicle mechanical operations.
  • Professional appearance and excellent oral and written communication skills.
  • Valid driver’s license and acceptable driving record.