This job is no longer available

Guest Services Agent

Job Title: Guest Services Agent/PBX

Department: Guest Services

Reports To: Director of Guest Services Operations

DUTIES AND RESPONSIBILITIES:

A point of contact for guests in servicing any needs related to their Give Kids The World vacation.

Complete all necessary and related Front Desk/Guest Services responsibilities as required
Support communication with all departments (from Operations to Development) regarding any guest service issues, identifying and communicating any and all items needing attention and support
Daily communication with appropriate operating departments regarding safety and cleanliness
Ensure volunteer coverage of Guest Service areas
Support the maintenance of Guest Services equipment, vehicles, tools, items at highest level of quality
Adhere to standards for quality, efficiency, and productivity
Assist in Media Center as needed
Assist in PBX as needed

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

Ability to lift and move boxes, cartons, and/or medical equipment and/or luggage weighing up to 50 pounds
Ability to stand for extended periods of time
Ability to work flexible schedule including nights, weekends and holidays

QUALIFICATIONS AND SPECIFIC SKILLS:

Ability to communicate, understand, speak, read, and write English to communicate with Departments, volunteers, guests, vendor participants, etc.
PC skills including Microsoft Office (Outlook, Word, Excel)
In House System – RAVEN
Decisive and creative problem solving skills
Flexibility to meet the needs of guests, staff, volunteers, participants, etc.
Must be able to perform each essential duty and responsibility satisfactorily
Able to work with and provide direction and support to Guest Services Volunteers
Valid driver’s license and clean driving record

EDUCATION/EXPERIENCE REQUIRED:

At least 1+ years of previous guest services experience (hotel/resort preferable)
Must have High School Diploma

Give Kids The World is a drug-free workplace