Team Captain - Revenue Operations

Location
Orlando, Florida
Salary
Competitive
Posted
Jan 27, 2018
Closes
Mar 28, 2018
Ref
503128#OJ--Universal.1

Universal Orlando Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun whos serious about their work. A person who knows it doesnt take magic to put a smile on a guests face it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether youre serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you wont just be doing a job. Youll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Food & Beverage Team Captain (Parks and CityWalk): Responsible for revenue generation in restaurant locations, overseeing stock inventory, leading and training Team Members, ensuring guest service standards are met and operational readiness of indoor and open-air locations throughout Universal Orlando property and other company owned or leased venues.

Essential Duties Include:

  • Assist management with the consistent execution of guest service and operational standards. Perform all operational duties related to the daily opening and closing of locations to include but not limited to inventory, issuing starting banks, providing change, performing audits and completing the end of day process.
  • Manage and maintain all facets of daily operation of the location. Assign tasks and monitor performance of Team Members to ensure policies and procedures of the department are followed. Ensure that Team Members are wardrobe compliant. Ensure established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the company.
  • Train and coach Team Members, explain performance and behavioral expectations, provide feedback and recognition. Conduct shift meetings and provide daily sales goals in support of the revenue plan. Report behavior requiring discipline and documentation to the management team.
  • 1-3 Years: cash handling, foods service experience; or equivalent combination of education and experience; Leadership experience preferred.

    ADDITIONAL INFORMATION:

    Positions in Food & Beverage Management require:

  • Ability to stand for long periods of time
  • Ability to lift and or move between 25 and 50 pounds
  • Working outdoors in all weather conditions (select positions)
  • Maintaining a clean work environment with use of cleaning chemicals
  • Working in extreme cold and extreme heat (non-weather)

Merchandise Team Captain: Responsible for revenue generation in store and venue locations, overseeing stock inventory, leading and training Team Members, ensuring guest service standards are met and operational readiness of indoor and open-air locations throughout Universal Orlando properties.

Essential Duties Include:

  • Assists management with the consistent execution of guest service and operational standards. Performs all operational duties related to the daily opening and closing of locations to include but not limited to inventory, issuing starting banks, providing.
  • Manages and maintains all facets of daily operation of the location. Assigns tasks and monitors performance of Team Members to ensure policies and procedures of the dept. are followed. Ensures that team members are wardrobe compliant. Ensures established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the Company.
  • Trains and coaches team members, explains performance and behavioral expectations, provides feedback and recognition. Conducts shift meetings and provides daily sales goals in support of the revenue plan. Reports behavior requiring discipline and documentation to the management team.

    ADDITIONAL INFORMATION:

    Leadership Positions in Merchandise require:

  • Ability to stand for long periods of time
  • Ability to lift and or move between 20 and 50pounds
  • Working outdoors in all weather conditions
  • Maintaining a clean work environment with use of cleaning chemicals
  • Strong cash handling skills and knowledge (safe deposits, audits, etc.)
  • Previous leadership experience

ITS A BIG UNIVERSE. WHERE DO YOU FIT IN?

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