Guest Services Agent - Avanti International Resort
- Employer
- Avanti International Resort
- Location
- Orlando, Florida (US)
- Salary
- Non-Exempt
- Posted
- Feb 13, 2018
- Closes
- Feb 23, 2018
- Industry
- Hospitality
- Category
- Customer Service, Front Desk
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
The Guest Service Agent is responsible for ensuring a hospitable and smooth operation of all Front Desk functions.
Responsibilities:
- Must have a full understanding of the property management system
- Ensure efficient and complete guest registration, serving and check-out procedures
- Select room assignments, ensure credit is obtained and collect payment upon departure
- Must balance work on each shift
- Create a high level of guest satisfaction to increase guests’ service level standards to meet and exceed the guests’ expectations
- Follow all established P & P as it pertained to assigned work area
- Must complete daily checklist as required
- Maintain key control log as required
- Maintain guests confidentially in regards to all guest information
- Block rooms for incoming VIP’s and groups
- Assist in all front office, reservation and other guest related areas as required
- Offer friendly and courteous service at all times
- Operate in compliance with all local, state and federal laws and government regulations
- Maintain and ensure a high level of professionalism throughout the department and staff
- Ensure a pleasant and safe work environment
- Ensure a good working relationship with all departments
- Assist in all property emergency procedures
Job Requirements:
- High School Diploma
- Ability and willing to work varied shifts and days
- Good organizational skills
- Able to work on your feet for long periods of time
- Good computer skills
- Excellent communication skills both written and verbal
- Must possess an extensive level of customer service