Housekeeping Dispatcher - Avanti Palms Resort & Conference Center
- Employer
- Avanti Palms Resort & Conference Center
- Location
- Orlando, Florida (US)
- Salary
- Non-Exempt
- Posted
- Feb 13, 2018
- Closes
- Feb 25, 2018
- Industry
- Hospitality
- Category
- Customer Service, Facilities / Maintenance, Housekeeping
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
The Housekeeping Dispatcher ensures the levels of quality control and organization for Housekeeping meet or exceed a 4 star / 4 diamond standard on a daily basis by following the Resorts standards for productivity and cleanliness.
Responsibilities:
- Answer Housekeeping phones and take messages in a courteous and efficient manner
- Responsible for running all reports as required for room assignments and updating as needed
- Fulfill all guest and employee requests promptly
- Responsible for keeping guest request logs up to date to ensure efficient response time is realized
- Responsible for securing, logging and mailing all lost and found items expediently
- Responsible for entering and communicating all work orders or requests to Engineering Department
- Responsible for logging attendance records and making sure Housekeeping Management receives daily
- Coordinates Housekeeping work with other departments
- Tracks and monitors all deliveries and notifies manager of their status
- Tracks and monitors room replacement status
- Responsible for maintaining key control within the department
- Reports any problems to the Supervisor or Manager immediately
- Cleans rooms as directed by management
- Assist in Maintaining safe working conditions and practices
- Ensure that your proper uniform and nametag is worn at all times
- Maintain effective communication with all co-workers and supervisors
- Communicate clearly and always display a positive attitude
- Must be familiar with the opening and closing procedures for the department
- Operate in compliance with all local, state, and federal laws and government regulations
- Maintain and ensure a high level of professionalism throughout the department
- Ensure all assets and supplies for the department are kept secure and in storage at all times
- .Be familiar & assist with all emergency and fire procedures
- Report to Security any suspicious activity
- Follow key sign in and sign out procedures
- Adhere to scheduled work hours and attendance policies and procedures
- Familiarize self with the property Housekeeping policies and procedures
- Offer assistance to guest using their first name whenever possible
- Attend and participate in required meetings
- Carry out any reasonable request by management of which the associate is capable of performing
Job Requirements:
- High School Diploma or equivalent
- Prior Housekeeping Supervisory experience is preferred
- Good organizational skills and must be able to handle multiple tasks
- Able to work on your feet for long periods of time
- English language skills required & multi-language a plus