Customer Sales & Service Representative
- Employer
- Smart City
- Location
- Orlando, Florida
- Salary
- We offer a competitive salary and benefit package commensurate with experience.
- Posted
- Feb 14, 2018
- Closes
- Apr 15, 2018
- Industry
- Hospitality, Technology
- Hours
- Part Time
- Career Level
- Entry Level
A growing telecommunications/technology convention services company seeks an experienced, self-motivated part-time Customer Sales & Service Representative (CSSR P/T) for our Orlando, FL office.
Our Customer Sales & Service Representative P/T (CSSR P/T) will respond to customer inquiries / trouble calls through a variety of methods including phone calls, email, etc. ensuring a timely resolution and the highest level of customer service. This will require an understanding of networking and telecommunication. The CSSR P/T will also identify, research and resolves technical issues with customer’s internet connections, receive and process customer orders, sell value-added services, collect monies due, assist field offices, and provide service desk support at show site when necessary.
• High school diploma or GED required.
• Associates and/or Bachelor’s degree preferred.
• 1–3 years customer service experience preferred.
• Knowledge of data networking products/services desired.
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential.
• Able to type 45 wpm.
• Personal computer skills required; computer literacy in Microsoft Office, Word, Excel, and 10-key preferred.
• Must be available to work occasional evenings, weekends and holidays.
• Must be able to work with minimal supervision and be able to exercise independent judgment.