Cargo Service Agent

**MUST SPEAK PORTUGUESE AND ENGLISH**

We are seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and continual improvement.
In joining our Azul team, the applicant will enjoy a competitive salary, great benefits, and a creative and energetic work environment. Reporting to the Azulcargo Express Supervisor, and assists with cargo handling and processing at the GHA warehouse facility with adherence to standard operating procedures. He or she must ensure that Azul requirements are met and when possible to the most favorable level of clients satisfaction and service quality. Knowledge of CBP (ACE) and TSA regulations.

Safety practices are a priority and are non-negotiable at Azul, all rules and procedures must be adhered at all times.

Responsibilities of the position:

• handle and resolve queries,
• create and maintain files and records,
• drafts internal and external department correspondence,
• assist with cargo bookings and implement cargo handling procedure based on service level agreement with GHA.
• Performs other duties as assigned (identified, defined and described the work to be performed).

Requirements of the position:

• secondary education diploma or equivalent college diploma
• Minimum 3 years of experience in airline industry, cargo or ground handling company / freight forwarder cargo operations / Logistics/warehousing.
• Computer and systems literate with a thorough knowledge of Microsoft office (Word, PowerPoint, Excel).
• Excellent communication skills, fluent in Portuguese and English, Spanish speaking is a plus.