Training Delivery Specialist
- Employer
- Verizon Wireless
- Location
- Lake Mary, Florida
- Salary
- Open
- Posted
- May 19, 2018
- Closes
- May 20, 2018
- Ref
- 5445653831#FL--J2CBackfill.2
- Industry
- Entertainment / Leisure
- Category
- Marketing
What youll be doing.
.
.
Identifying training and development needs through observations, job analysis, and employee requests in consultation with Center Managers, including assessment methods and measurement systems.
Analyzing the need and target audience for training topics.
Setting specific training objectives and timelines in which to be delivered.
Designing and developing training programs that assist in the improvement of individual and organizational performance.
Evaluating and testing the content of the training by utilizing train the trainer sessions, pilot groups and peer review.
Monitoring the training delivered and evaluating content accuracy and the effectiveness of the training programs through testing and survey questionnaires.
Providing recommendations for improvement.
Developing and maintaining training manuals, multimedia visual aids, and other educational materials to enhance the agent learning environment.
Organizing training venues, logistics, accommodations as required to achieve efficient training and delivery.
Coordinating all necessary materials relating to the effective delivery and measurement of training.
Monitoring and reporting on activities, costs, performance, etc.
Developing self, and maintaining knowledge in relevant field at all times.
Partnering with other staff teams to focus on delivering outstanding customer service, retaining customers, building customer loyalty and adding value to customers by providing clear and concise documentation to the call centers.
What were looking for.
.
.
Youll need to have:Bachelor's degree in Accounting, Finance, or Economics, or four or more years of work experience.
Three or more years of relevant work experience.
Two or more years of experience in a call center environment.
One or more years of experience in all phases of instructional design, adult learning, development of teaching materials and designing learning activities.
One or more years of experience designing, developing and implementing interactive e-learning programs / courseware.
Experience with rapid course development tools such as Captivate, Articulate, GoAnimate, etc.
Experience with Microsoft Office suiteEven better if you have:Masters degree.
Four or more years of professional experience.
Proficient in all aspects of training development and delivery, including curriculum design and development, project management, implementation strategies, measurement, needs analysis, presentation and facilitation.
Proficient with incorporating a variety of media including graphics, audio, video, animation, and multimedia in support teaching and learning.
Skilled in training needs assessment, designing survey research instruments and analyzing survey results.
Strong written and verbal communication skills; strong facilitation skills with the ability to convey complicated information in its simplest form.
Strong analytical skills with the proven ability to analyze results and evaluate the impact of initiatives.
Ability to adapt easily to change and work in a rapidly changing environment.
Intermediate level of understanding of report query and design.
When you join Verizon.
.
.
Youll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.
Beyond powering Americas fastest and most reliable network, were leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment.
Of course, we will offer you great pay and benefits, but were about more than that.
Verizon is a place where you can craft your own path to greatness.
Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees'differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
Different makes us better.
"213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8"
.
.
Identifying training and development needs through observations, job analysis, and employee requests in consultation with Center Managers, including assessment methods and measurement systems.
Analyzing the need and target audience for training topics.
Setting specific training objectives and timelines in which to be delivered.
Designing and developing training programs that assist in the improvement of individual and organizational performance.
Evaluating and testing the content of the training by utilizing train the trainer sessions, pilot groups and peer review.
Monitoring the training delivered and evaluating content accuracy and the effectiveness of the training programs through testing and survey questionnaires.
Providing recommendations for improvement.
Developing and maintaining training manuals, multimedia visual aids, and other educational materials to enhance the agent learning environment.
Organizing training venues, logistics, accommodations as required to achieve efficient training and delivery.
Coordinating all necessary materials relating to the effective delivery and measurement of training.
Monitoring and reporting on activities, costs, performance, etc.
Developing self, and maintaining knowledge in relevant field at all times.
Partnering with other staff teams to focus on delivering outstanding customer service, retaining customers, building customer loyalty and adding value to customers by providing clear and concise documentation to the call centers.
What were looking for.
.
.
Youll need to have:Bachelor's degree in Accounting, Finance, or Economics, or four or more years of work experience.
Three or more years of relevant work experience.
Two or more years of experience in a call center environment.
One or more years of experience in all phases of instructional design, adult learning, development of teaching materials and designing learning activities.
One or more years of experience designing, developing and implementing interactive e-learning programs / courseware.
Experience with rapid course development tools such as Captivate, Articulate, GoAnimate, etc.
Experience with Microsoft Office suiteEven better if you have:Masters degree.
Four or more years of professional experience.
Proficient in all aspects of training development and delivery, including curriculum design and development, project management, implementation strategies, measurement, needs analysis, presentation and facilitation.
Proficient with incorporating a variety of media including graphics, audio, video, animation, and multimedia in support teaching and learning.
Skilled in training needs assessment, designing survey research instruments and analyzing survey results.
Strong written and verbal communication skills; strong facilitation skills with the ability to convey complicated information in its simplest form.
Strong analytical skills with the proven ability to analyze results and evaluate the impact of initiatives.
Ability to adapt easily to change and work in a rapidly changing environment.
Intermediate level of understanding of report query and design.
When you join Verizon.
.
.
Youll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.
Beyond powering Americas fastest and most reliable network, were leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment.
Of course, we will offer you great pay and benefits, but were about more than that.
Verizon is a place where you can craft your own path to greatness.
Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees'differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
Different makes us better.
"213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8213b0faa-14cd-4257-b503-55ab888ac6d8"