Sr. Customer Assistance Representative (Evening Shifts)
- Employer
- Enterprise Holdings/Enterprise
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- May 21, 2018
- Closes
- May 22, 2018
- Ref
- 5443864276#FL--J2CBackfill.2
- Industry
- Accounting
- Category
- Finance
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess condition of rental upon return.
Process returns, check-ins and exit kiosk transactions.
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Must have at least 1 year prior customer service experience.
Must have at least 6 months of sales experience.
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Must be authorized to work in the U.
S.
and not require sponsorship now or in the future.
Must be able to understand, read, write, and speak English.
Apart from religious observations, must be able to work (5) 8-hour shifts per week during the hours of 3pm-12:30am, including weekends and holidays.
Two days off per week will be on weekdays.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess condition of rental upon return.
Process returns, check-ins and exit kiosk transactions.
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Must have at least 1 year prior customer service experience.
Must have at least 6 months of sales experience.
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Must be authorized to work in the U.
S.
and not require sponsorship now or in the future.
Must be able to understand, read, write, and speak English.
Apart from religious observations, must be able to work (5) 8-hour shifts per week during the hours of 3pm-12:30am, including weekends and holidays.
Two days off per week will be on weekdays.