Part Time Customer Assistance Representative - Englewood
- Employer
- Enterprise Holdings/Enterprise
- Location
- Englewood, Florida
- Salary
- Open
- Posted
- May 21, 2018
- Closes
- May 23, 2018
- Ref
- 5443869282#FL--J2CBackfill.2
- Industry
- Accounting
- Category
- Finance
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess condition of rental upon return.
Process returns, check-ins and exit kiosk transactions.
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Some college preferred.
Must be able to read, write, speak and understand English.
Must have at least 1 year prior customer service retail or administrative support experience.
Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this now or in the future.
Apart from religious observation, must be able to work the following schedule: Monday 8am-12pm, Friday 9am-5pm, Saturday 9am-12pm and rotate every other Wednesday and Thursday 8am-5pm.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist to assess condition of rental upon return.
Process returns, check-ins and exit kiosk transactions.
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans.
Must be at least 18 years old.
High school diploma or GED equivalent required.
Some college preferred.
Must be able to read, write, speak and understand English.
Must have at least 1 year prior customer service retail or administrative support experience.
Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this now or in the future.
Apart from religious observation, must be able to work the following schedule: Monday 8am-12pm, Friday 9am-5pm, Saturday 9am-12pm and rotate every other Wednesday and Thursday 8am-5pm.