Business Intelligence Specialist

Pay Level: $19.97 Hour

SUMMARY Provide business intelligence reporting and data analyses for client base consisting of ministry fund developers across Cru ministries, their leadership, and their support/administrative teams in order to assess fundraising engagement results and drive decision making. ESSENTIAL DUTIES AND RESPONSIBILITIES:

As an employee with Cru:

• Actively and intentionally grows in his/her Christian faith
• Maintains a positive witness for Christ
• Expresses a dependence on the Holy Spirit
• Shares what God is teaching him or her
• Consistently attends and participates in team/ministry devotional times

FOR THIS POSITION:

• Assist in determining information needs of national, regional and local Fund Development teams through discussion and interviewing.
• Capture specifications and code new reports and analyses, including testing to ensure requirements are met.
• Perform maintenance and troubleshooting of existing reports and analyses.
• Work with high level technical experts in design development, coding, testing, and debugging new analytics software or significant enhancements to existing analytics software.
• Support clients and provide technical assistance as needed to resolve customer complaints or program errors in analytics reporting systems.  Respond to needs or suggestions for improvements to systems.
• Work with the Data Science and Analytics team to identify data gaps in Business Intelligence and CRM systems.
• Train fund development staff on report use basics and interpretation.
• Develop/troubleshoot data process solutions for mass data imports, changes, or deletes, in order to meet ongoing needs of ministry development teams and maintain data hygiene. Work closely with Digital Products & Services (DPS), Donation Services (DSG), and Cru ministries.
• Perform high level analysis of development metrics to solve problems and discover opportunities.
• Implement best practices for data visualization and report presentation.

KNOWLEDGE, SKILLS & ABILITIES: 

KNOWLEDGE OF:

• Enterprise reporting and analytics systems (Oracle Business Intelligence) and integrated enterprise systems (Siebel CRM; Adobe Marketing Cloud).
• Programming logic, including SQL.
• Data structures and database concepts.
• Query building and report writing.
• Data visualization and presentation.
• Utilization of Google Apps and Microsoft Office products (especially Excel spreadsheets).
• Microsoft Access database.
• Financial practices and fundraising concepts.

ABILITY TO:

• Utilize effectively enterprise reporting systems (Oracle Business Intelligence) and integrated enterprise systems (Siebel CRM; Adobe Marketing Cloud).
• Demonstrate a high level of proficiency when using Google Apps and Microsoft Office products (especially Excel spreadsheets).
• Demonstrate high level critical thinking skills.
• Train team members and other development professionals on new tools, features, and functions available.
• Work with technical experts across the ministry to solve complex problems.
• Ability to act independently and proactively under general direction.
• Balance multiple projects simultaneously and meet deadlines.
• Collaborate with multiple project teams.
• Communicate clearly, both orally and in writing.

EDUCATION and/or EXPERIENCE:

• Associates degree (in information systems, data analysis, or related field)
• 3-5 years of experience
• Equivalent combination of education and experience will be considered