Partner Care Customer Service Representative

Pay level: $12.86/hr.

Summary

Represent the ministry of Cru in the Donation Services Department.  Answer multi-line phone system, handle high volume email requests and multiple additional communication avenues including postal mail.   Determine and use proper professional communication methods to respond to donors, staff, potential donors, administration and other personnel.

Essential Duties and Responsibilities: (Other Duties May Be Assigned)

Utilize the Siebel Donor system and Customer Relational Management piece for serving high volume of constituents.  Handle high volume incoming phone calls, emails, Seibel request, web inquiries and requests sent through other avenues.  Analyze a scope of requests and take appropriate action to resolve or move to appropriate area of expertise using Siebel call center programs.  Create designation accounts in the Donor system in coordination with Financial Services Group and ministry directors for use in receiving donations and charging assessment fees.  Receive and qualify requests for permissions and abilities to access other ministry and student and staff accounts.  Complete project work as assigned and complete in time expected.  Learn and complete new tasks that TL assigns to the CS group.

Education

Associate Degree (AA) from a two-year college or technical school in Business Administration and 2 years’ experience in a Customer Service role or 3-4 years’ experience in Customer Service role.  Able to perform numeric keying at 7,500 keystrokes per hour with less than 5% error rate.