Housekeeping Supervisor

About Westgate Palace Resort
Conveniently located just off world-famous International Drive in Orlando, Florida, the two-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as spacious two-bedroom villas, Drafts Sports Bar & Grill Express, a Deli for quick meals on the go, heated outdoor pool, children’s wading pool, hot tub, pool bar, basketball and volleyball courts, fitness center, game room, playground and complimentary theme park transportation.
 

Westgate Housekeeping Supervisor

As a WG Housekeeping Supervisor you will supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in assigned resort area.   Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May be responsible to monitor housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.

Scope:  Responsible for consistently meeting quality and timeliness standards in the supervision of housekeeping staff. A Supervisor must ensure the company mission statement and values are followed, always looking out for the best interests of the company, its employees and customers.

• Develop and maintain a high standard of excellence amongst the staff.
• Assist in training and development of staff, both existing and new
• Examine carpets, drapes, furniture for stains, damage or wear and report as needed
• Inspect and prepare clean units before turning them to vacant and clean for guest occupancy
• Supervise all assigned rooms quickly, neatly and efficiently.
• Complete the required amount of units assigned each assigned work day
• Report Engineering issues as described by established company procedure to Resort Services
• Clean units including but not limited to kitchens, bathrooms, bedrooms, living rooms, balcony and/or patios as needed utilizing the established STEPS
• Replace housewares and supplies as needed
• Assist and monitor the organization of storage closets of linen and housewares
• Supervise all assigned rooms quickly, neatly and efficiently.
• Report all lost and found items to Resort Services and Executive Housekeeper
• Ensure all resort equipment and property is treated with care to avoid unnecessary damage.
• Attend all training meetings and sessions
• Maintain a safe and hazardous free work area
• Complete all other duties assigned.

Quality

• Maintain a high standard of excellence. 
• Strip units of soiled linens and remove all trash.
• Supervise units including but not limited to bathrooms, kitchens, living rooms, closets, decks.
• Bathrooms – Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes.
• Bedrooms –Strip and make beds, changing bed linens, which may require lifting of all soiled linen weighing about 25 lbs. or more.
• Report damaged, dirty or stained carpets, drapes, furniture and linens.

Customer Service

• Respond to guest complaints and resolve promptly
• Develop strong positive guest relations
• Willing to exceed all expectations of WG owners and guests
• Advanced resort knowledge

Key Behavioral Factors

• Exceptional motivational skills and high energy
• Strong work ethic
• Ability to train staff
• High sense of urgency
• Availability - Flexible

Timeliness

• Willing and able to perform any and all duties related to department operation as directed
• Ensure a sense of urgency exists with Housekeeping staff so that units are turned on time

Physical Requirements and Conditions

• Standing and walking for long periods
• Climbing stairs frequently
• Frequent twisting, bending, stooping and reaching
• Able to lift up to 25 lbs

Work Environment

• Exposure to odors and dust
• Chemicals (Cleaning and Laundry)

Mental Requirements

• Ability to make decisions
• Effective planning capabilities
• Ability to read, write and perform basic math functions
• Use of long term and short term memory