Student Outreach Representative
- Employer
- The Los Angeles Film School
- Location
- Winter Park, Florida
- Salary
- Not specified
- Posted
- Sep 05, 2018
- Closes
- Nov 04, 2018
- Industry
- Education
- Category
- Customer Service, Education / Training
- Career Level
- Entry Level
The Online Student Outreach Representative delivers support to Online Student Success Advisors by providing encouragement, tools and resources to help guide students. The team assists by creating a commitment with students to overcome roadblocks and to attain academic achievements. They will create a sense of optimism, excitement, assurance, and clarity within the student, while also re-affirming our pledge to student success. This is a full-time, on-site position based in Winter Park, FL, working from local offices in support of The Los Angeles Film School.
RESPONSIBILITIES
- Efficiently and professionally support students with clear communication, concerned care, creative and timely solutions to problems
- Monitor student progress, identify situations that require attention, and direct students to Online Instructors and or Online Advising when needed
- Maintain high volume and high-quality student calls daily to achieve goals
- Provide high-quality and effective student support and problem resolution
- Listen, document, and help resolve conflicts with students
- Provide timely feedback to Online Advising regarding challenges or student concerns
- Maintain student confidentiality and adhere to legal and regulatory guidelines (FERPA)
- Demonstrate and uphold the integrity of policies and procedures of The Los Angeles Film School, ACCSC, the U.S. Department of Education, and other accrediting bodies
SKILLS
- Exceptional interpersonal, problem-solving, follow-up, and counseling skills
- Strong telephone-based customer service
- Self-motivated, proactive, able to multi-task
- Positive attitude and a passion for coaching and mentoring students
- Excellent written and verbal communication skills
- Strong computer skills (Excel, Word, and Outlook required)
- Strong organizational and administrative skills, with attention to detail
- Tactful, professional, flexible to the needs of a dynamic organization, able to work in a team environment
REQUIREMENTS
- Bachelor’s Degree preferred
- Demonstrated English communication abilities, both verbal and written
- Demonstrated physical, visual, and auditory capacity to work on a computer and communicate effectively with students via telephone and computer
- Familiarity with CRM systems and practices
- Previous customer service experience
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