Bi-Lingual Customer Service Supervisor
- Employer
- Top Talent Staffing
- Location
- Orlando, Florida
- Salary
- $16.00 Per Hour
- Posted
- Sep 24, 2018
- Closes
- Oct 24, 2018
- Category
- Customer Service
- Hours
- Full Time
Bi-Lingual Customer Service Supervisor
LOCATION: Orlando, FL
RATE: $16.00 Per Hour
HOURS: 1:30 PM – 10:00 PM – Friday to Tuesday (Wed & Thu off)
40 hour work weeks (Weekend work required)
LENGTH: This is a Long Term / Temporary position for TopTalent Staffing
Assignment located at the airport
The Supervisors shall provide on-site supervision of our current TopTalent Staffing Customer Service Ambassadors already onsite. The Supervisors shall be able to perform the duties of the Customer Service Ambassadors, and shall also exhibit the following experience requirements:
Fluency in English as well as one of these 10 other languages
- Chinese
- Japanese
- Vietnamese
- Italian
- French
- German
- Russian
- Arabic
- Portuguese
- Hindi
* Please note that Spanish is not a language we are looking for at this time.
A minimum of one (1) year of experience in a supervisory capacity involving customer service work
Experience in working within the general public, in a high traffic flow area
Minimum (1) year experience managing schedules, time off, attendance
Experience mentoring employee to correct specific issues, and ability to issue disciplinary actions as needed
Ability to provide the general public, airport personnel, and visitors with vital information regarding incidents, airline delays, and emergencies
Problem-solving capabilities when situations arise that impact the airport, passengers, visitors, and other airport employees
Strong written communication skills for daily record keeping of all inquiries and data requested.
Supervisors shall be required to attend scheduled meetings when required by GOAA
Schedules may rotate, or be varied depending on airport operational needs.
All other duties as assigned by airport operations
We are a No Fee staffing agency Drug-Free Workplace / EEOC
All applicants are subject to a background search and skill testing where applicable
Most positions are not accessible via Public Transportation