Server
- Employer
- Isleworth Golf & Country Club
- Location
- Orlando, Florida
- Salary
- Not specified
- Posted
- Sep 28, 2018
- Closes
- Dec 20, 2018
- Industry
- Entertainment / Leisure, Hospitality
- Category
- Customer Service, Food / Beverage
- Career Level
- Entry Level
Description
SUMMARY:
Servers are responsible for providing professional service to members and their guests and assures the highest standards are met in: appearance, hospitality, professionalism and service.
RESPONSIBILITIES:
•Displays the highest standards in: work ethic, performance, appearance, attitude demeanor in all interactions with members and staff alike
. •Interfaces with all departments in the Club to ensure a seamless experience for members and guests.
•Sets tables according to standards – proper placement, and polished silverware
. •Checks dining areas for cleanliness including, tables, and chairs – corrects any faults immediately
•Attends pre-meal meetings to obtain all information communicated •Maintains service stations throughout the shift - makes sure all supplies are fully stocked & ready for use & all condiments are filled & cleaned. •Responsible for full knowledge of menu items & specials
•Takes cocktail, wine, food & dessert orders in the established manner. •Uses pivot points consistently and correctly
•Organizes timing & must be able to multitask several tables at once. •Promptly inputs orders to POS system clarifying special instructions •Communicates with the kitchen throughout the meal letting them know if a table is eating slower/faster than expected.
•Informs member if there are any delays in food deilvery or questions or doubts about food quality or presentation before taking it out to the table. •Serves the meal in the established manner. Ensures that the Member receives food properly prepared & presented.
•Maintains a clean table throughout the dining experience. Removes unneeded silverware/glassware, garbage , extra plates, etc.
•Greets and seats members and guests as necessary
•Informs supervisor of all member comments and complaints
•Maintains knowledge of computer system related to ringing in checks
•Completes all opening & closing sidework thoroughly & accurately
•Checks out with a supervisor at the end of every shift
•Receives and resolves complaints concerning food & beverage & resolves these complaints to the best of his/her abilities
•Attends all scheduled staff meetings.
•Assures the correct appearance, cleanliness, and safety of dining areas, equipment and fixtures. Reports deficiencies and maintenance concerns to management
•Makes management aware when supplies are needed •Completes any other tasks as assigned by the Food & Beverage Manager or Assistant Food & Beverage Managers
Requirements
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
•Must be computer literate
•Must be able to work independently and exercise good judgment
•Must be able to maintain positive professional relations with members guest & fellow employees.
•Must be able to stand for long periods of time.
•Must be able to lift 50 lbs.
•Must have a valid Florida Driver’s License.
•Must be able to read, write and communicate effectively in English.
•Must be able to carry large service trays and cocktail trays
•Must be able to retain information regarding member preferences
Additional Information
This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.