Guest Service Ambassador Supervisor

Title: Guest Service Ambassador Supervisor

Direct Reporting: Rental Operations Manager

Status: Non-Exempt, Full Time Hourly

Position Summary: The Guest Service Ambassador Supervisor supports the Operations, including guest services, rent ready and maintenance, for Luxury Residential Resorts at Encore Resort at Reunion.

Essential Duties and Responsibilities  

• Dispatching and correspondence for multiple departments within LRR Rental Operations
• Assist guests with processing payments for additional service requests
• Assist with owners and guest needs by supporting each department within LRR Rental Operations via phone, email or (at times) in person
• Delegation of respective duties to multiple departments within LRR Rental Operations
• Create, assign, and update service work orders
• Communicate with third party contractors on maintenance and housekeeping logistics
• Nurture relations with construction trades and service vendors by clearly communicating and following through with LRR’s service expectations
• Perform administrative tasks to ensure a professionally sound operation- network and paper document filing, data entry, purchasing, etc. 

Education & Experience

• High School diploma or equivalent and/or experience in a hotel, property management and or customer service based profession preferred
• Experience in construction regarding residential and or commercial a plus
• Having a maintenance and or housekeeping background is a plus 
• Excellent customer service skills on the phone is required
• Ability to be a self-starter and innovate new processes is essential
• Experienced with Microsoft Office Software
• Knowledge of Ciirus property management system a plus

General Requirements

• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
• Maintain high standards of personal appearance and grooming
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs