Assistant Supervisor - Parking Operations

POSTING DATE:                      11/14/2018

CLOSING DATE:                       Until Filled

CLASSIFICATION:                    Assistant Supervisor – Parking Operations (Salary Non-Exempt)

HOURS:                   Rotating shifts; full-time. Including but not limited to 3^rd-shift hours. Must be acceptable to On-Call and Holidays.

SUMMARY:

This position will assist the Parking Operation Deputy Manager and Supervisor with the overall department’s operational performance, which includes and are not limited to the following areas: Horticulture, Facilities Maintenance, Fleet Maintenance, and Janitorial Services of the Parking Structures and Pedestrian Bridges. This position will have direct responsibility for the Parking Structure operation and will provide direct supervision, guidance for the operation and will assume full responsibility when the Deputy Manager or Supervisor of the Parking Structure operation are not available. In the absence of the Deputy Manager or Supervisor, is the liaison between Disney Springs operations and the Orange Sheriff’s office as it relates to event coordination, safety, and issues that may arise within and outside the parking structures.

MINIMUM REQUIREMENTS:

• High school education plus some additional training in a business, leadership, or customer service discipline.
• 3-5 of experience in a customer service environment with at least one year of supervisory responsibility in a customer service discipline preferred.
• MOT certification must be obtained within 90 days of employment.
• Rotating shifts; full time; including but not limited to 3^rd-shift hours. Must be acceptable to On-Call and Holidays.

RESPONSIBILITIES:

• Direct & oversee parking personnel and contractors. Ensure that contract labor is onsite and stationed on appropriate decks. Ensure all staff and contractors adhere to RCID policies and procedures.
• Assist team members to ensure that parking structure maintenance is performed as scheduled and that mechanical equipment including elevators, escalators, lights, HVAC systems, EMS and Parking Guidance System (PGS) are in working order. Report issues with plumbing, janitorial, or other problems within the structure.
• Ensure safety equipment is available and in proper locales.
• Make adjustments to traffic flow in the garages as needed to accommodate special circumstances.
• Respond to emergencies or troubling circumstances by guests. Provide assistance and call for responders as needed.
• Coordinate and interface with partners and Sheriff’s personnel. Recommend filing trespass, suspicious behavior or other charges as circumstances dictate.
• Train staff and contractors to provide excellent guest services. Ensure that personnel give directions, monitor and respond to call boxes, assist to locate vehicles, call for key or mechanical assistance, and provide other courtesy services as needed.
• Act as first responder to elevator entrapments prior to arrival of Emergency Services responders, as required.
• Attend training sessions as required and maintain currency in RCID training requirements and certifications.
• File reports and other documentation as prescribed.

• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
• Regular, dependable attendance required.
• Perform other related duties as assigned.

OTHER REQUIREMENTS:

The following requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job and is not intended to be inclusive. Reasonable accommodation(s) may be made to enable individuals with disabilities, as defined by law, to perform any essential functions.

DRIVING REQUIREMENTS:

• Must possess a valid Florida State Driver's license and maintain eligibility under the District's commercial vehicle program.

PHYSICAL DEMANDS:

While engaging in the duties of this position the Employee performs lifting and/or carrying of up to 50 lbs. Employee sits occasionally and stands and walks frequently on varied surfaces. Employee occasionally bends/stoops/crouches, pushes/pulls, climbs/balances, kneels and crawls. Employee uses their hand(s)/arm(s) to reach in any direction and seize, grasp, hold and turn object using hand(s). Employee uses fingers, versus whole hand, to pick, pinch and feel objects. Employee sees, talk and hear as they communicate with others in person, electronically, by phone or radio. Visual functions include the ability to identify and distinguish colors and requires adjustment of the lens of the eye to bring an object into sharp focus.

Employee will operate motor vehicle(s) that involve the use of hand/foot controls.

PAY:        

Starting pay ranges from $812 to $1083 per week; FRS Retirement, fitness center, great medical and other perks.