Assistant Housekeeping Manager

Kissimmee, Florida
Dec 13, 2018
Feb 11, 2019
Full Time

Job Title:          Assistant Housekeeping Manager              

Department:   Housekeeping

Reports To:     Executive Housekeeper       


Oversee all aspects of the day-to-day routines within the Housekeeping Department, with direct responsibility for the cleanliness of Villas, Public Areas and Laundry with great attention to details and quick decision-making skills in order to provide guests with a perfect storybook experience.



  • Conduct daily inspections of designated areas to ensure quality levels
  • Prepare work orders through HotSOS system and follow-up for completion as needed
  • Support the resolution of guest complaints and special requests


  • Schedule shifts in a timely manner
  • Arrange for replacements in cases of absence
  • Oversee the distribution of cleaning/task assignments to housekeeping team
  • Conduct morning pre-shift meetings
  • Perform opening and closing procedures as needed
  • Update RAVEN system with status of villas to assist Guest Services and Manager on Duty
  • Verify all equipment is returned at shift end
  • Ensure staff understands and complies with GKTW and departmental policies and procedures

Manage Team

  • Oversee and provide direct leadership to staff members
  • Coach, manage, and mentor housekeeping team
  • Conduct regular 1:1 sessions and annual reviews with each direct report to ensure alignment between expectations and team member performance
  • Maintain documentation to inform and measure direct reports performance
  • Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations


  • Train staff on cleaning and maintenance tasks
  • Establish and educate staff on cleaning, tidiness, and hygiene and safety standards

Safety & Security

  • Ensure compliance with safety and sanitation procedures/policies in all areas
  • Verify that all housekeeping and warehouse buildings are secured at shift end

Other Responsibilities

  • Adherence to attendance standard
  • Additional duties as assigned


  • Regularly required to walk, stand, bend, crouch, balance, and be able to use hands/arms to lift and move objects weighing up to 50 lbs.
  • Able to work in outdoor weather conditions
  • Able to work flexible hours to meet the needs of a 24-hour per day, seven-day per week resort operation


  • Demonstrated effective leader with the ability to train, coach and motivate team members
  • Great attention to detail
  • Excellent organizational and administrative skills with the ability to manage and execute tasks in a dynamic environment
  • Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team
  • Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information
  • Approach work with a sense of urgency and accountability
  • Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity
  • Promote a spirit of team work
  • Ability to communicate clearly and concisely both verbally and written in English and Spanish
  • Proficient in the use of Microsoft Excel and Word
  • Ability to operate a motorized vehicle, including battery-operated golf cart
  • Valid driver’s license and clean driving record
  • High School Diploma
  • 3–5 years of experience in an operations department
  • 2-3 years of supervisory experience
  • Hospitality and/or housekeeping experience preferred

Give Kids The World is a drug-free workplace.

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