Provisioning Technician

Location
Orlando, Florida
Salary
Entry level Engineering position- Technical Experience a plus!
Posted
Feb 06, 2019
Closes
Feb 21, 2019
Industry
Technology
Contract Type
Permanent
Hours
Full Time
Career Level
Entry Level

Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers.  We are an organization that values each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Provisioning Technician to join our team and grow with us.

Job Title:  Provisioning Technician

Status:  Full-Time/ Non-Exempt

Reports to: Director, Network/Telecommunications Technologies

Location: Central, FL

Position Summary:

Primary responsibility of the Provisioning Technician is to configure customer premise equipment in the company’s network with knowledge and understanding of the network routing and switching configurations. And completing the configuration and Solarwinds documentation of Summit Broadband’s transport, data and voice throughout Central and Southwest FL.

Job Description:

·         Produce and accurate design layout record via Microsoft Viso

·         Maintain an understanding of the products and their specifications

·         Ensure orders are accurate based on the company’s ordering specifications

·         Configure and test CPE for customer installation

·         Configure and test of Hosted PBX CPE

·         Document customer equipment in Solarwinds

·         Trouble shoot any CPE’s returned from the field to confirm status

·         Order equipment form the Warehouse for customer installation

·         Maintain confidentiality of customer information

·         Practice organization and time management skills including prioritizing work and requesting additional work when appropriate

·         Ensure workstation is maintained in a clean and professional matter

·         Additional duties as assigned

Qualifications:

·         High School Diploma

·         Minimum one-year previous provisioning experience

·         Knowledge of network topology configurations, routing and switching

·         Knowledge of CLI provisioning and basic metro equipment

·         Ability to escalate urgent related matter as needed

·         CCNA and Network A+ certification required

·         Must be able to understand sketches, drawings, diagrams, method sheets and work orders

·         Strong proficiencies in reading and writing

·         Must be able to pass a criminal background check and drug test

Summit Broadband is a drug and tobacco free workplace.

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