Customer Service Representative - (Outbound/Inbound)
Bold Passionate Real ... It's What Connects Us.
Walk-ins are highly encouraged. Bring your friends and family along!
TTEC , a leader in outsourced sales and marketing solutions serving some of the world's most prestigious brand names, is currently seeking Customer Service Representatives to join our growing team in Orlando, Florida.
As a TTEC Customer Service Representative, you can experience an exciting fast-paced career, where you can go as far as your ambitions can take you. Channel your passion, professionalism and confidence to convert existing customers into lifelong partners.
We provide our associates with:
Regular schedule Monday to Friday - no weekend shift
Competitive base pay plus commissions and performance incentives
Career advancement opportunities
Award-winning Recognition and Incentive Program
Health, Dental insurance, 401K, Company Wellness program
Paid time off
Ongoing training and career development
Discounts at many major retailers & restaurants
Business casual dress code
Monthly motivational activities
In this position, you will:
As a front-line Customer Service Representative, you will be assigned a directory of existing business partners to contact within a specified timeframe to ensure that they have an awareness and understanding of all active campaigns relevant to their business market
You will engage in communication to ensure that existing business partners are informed and educated on new or enhancements made to system resource tools
Your performance will be measured against call time, number of dials and contacts made to customers.
Provide a superior professional customer experience while engaging with client partners.
Establish rapport and credibility with a wide variety of customer types.
Utilize all product knowledge and documentation to provide customers with product recommendations appropriate for their needs.
Receive and implement constructive feedback from sales managers and coaches.
Do you have the following?
At least 6 months to 1 year of customer interaction experience Call Center experience preferred.
High school/GED college degree a plus or relevant work experience preferred.
Competency using Microsoft Windows
Exceptional communication skills and phone etiquette
Excellent time management skills
Ability to adapt and excel in a fast-paced and pressured work environment
SalesForce experience is a plus
Strong interpersonal, presentation, communication and decision-making abilities in an autonomous environment
If you do, join our team that has the industry's most sophisticated marketing automation platform and sales analytics engines that delivers the ultimate customer experience at every touch point!
Apply online at http ://www.ttecjobs.com/
TTEC requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
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Location/Division: Orlando, FL, USA Job Requisition: 029PM-en
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