Water Mitigation Claims Restoration Specialist
As a Water Claims Restoration Specialist, you will get the opportunity to use your mitigation/restoration experience along with your Xactimate estimating knowledge to negotiate with external vendors in a fast paced environment while protecting the assets of the company. This position concentrates on the monitoring of vendor mitigation estimates, interacting with vendors to ensure proper mitigation, and creating alignment with mitigation vendors and the unit. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual. Responsibilities:
- Accurately assess mitigation handling on a claim-by-claim basis.
- Interact with program vendors within designated timeframes throughout span of mitigation, ensuring proper mitigation.
- Create alignment regarding policy and procedures within unit and across vendors for handling losses.
- Identify trends and share best-practices across group.
- Monitor mitigation estimates and final bills to ensure they are correct.
- Use Xactimate estimating software to adjust and reconcile mitigation estimates.
- Rotational schedule will include two shift cycles to include 8:00AM - 4:30PM and 10:30AM - 7PM with every other weekend rotation.
- Bachelor's degree preferred but not required.
- At least 3-5 years of prior work experience in insurance and/or dealing with specialty mitigation, restoration, and/or mitigation companies dealing directly with the identification, oversight and mitigation of water damage claims, including the estimation and monitoring of these losses is a plus but not required.
- Possess excellent interpersonal, written and verbal skills, strong analytical skills, as well as superior customer service and negotiation skills.
- Strong ability to work in a team environment.
- Ability to deal with and negotiate with external vendors.
- IICRC-WRT and/or IICRC-ASD designations highly desirable but not required.
- Ability to work flex-shifts between 8am-9pm with rotating weekends.
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