Job Overview
Company:
Pay:
Open
Job Title:
Guest Service Specialist, Disney Reservation Center Tampa
Job Type:
Category:
Customer Service
Location:
32819, Orlando
Guest Service Specialist, Disney Reservation Center Tampa
The Guest Service Specialist is a Full Time hourly role responsible for providing research and resolution for Guest/Client concerns.
Responsibilities :
Provide research and resolution for Guest/Client concerns and handle escalated phone calls. Handle calls from Resort Front desk, Good Neighbor Hotels.
Basic Qualifications :
Preferred Qualifications:
Required Education :
Responsibilities :
Provide research and resolution for Guest/Client concerns and handle escalated phone calls. Handle calls from Resort Front desk, Good Neighbor Hotels.
Basic Qualifications :
- Demonstrated airline reservation system experience
- Demonstrated excellent written and verbal communication skills
- Proven accuracy and follow through skills
- Demonstrated ability to function in a team environment
- Demonstrated ability to partner with other areas and departments
- Demonstrated ability to manage and prioritize multiple responsibilities
- Demonstrated Guest Service Recovery experience or equivalent
- Demonstrated flexibility with work schedule. Including nights, weekends and holidays
- Must meet WDW transfers guidelines with no more than four attendance notations and 1 reprimand within the last six months
- For DRC Cast Members: No more than one F/O (falling behind/off track) in Presenteeism in the last 6 months and no more than one reprimand within the last 6 months
Preferred Qualifications:
- Demonstrated knowledge of room and package policies and procedures
- Demonstrated knowledge of TravelBox, DREAMS, and SBC
Required Education :
- High school degree or equivalent