CRM Support Specialist

Employer
Cru
Location
Orlando, Florida
Salary
Pay Level: Negotiable
Posted
Apr 30, 2019
Closes
Jun 06, 2019
Industry
Non-Profit
Category
Communications, IT
Hours
Full Time

Pay Level: Negotiable

SUMMARY

Provide CRM (Constituent Relationship Management) user/data support and training for client base consisting of national ministry fund developers across Cru ministries, their leadership, and their support/administrative teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As an employee with Cru:

  • Actively and intentionally grow in his/her Christian faith
  • Maintain a positive witness for Christ
  • Express a dependence on the Holy Spirit
  • Share what God is teaching him or her
  • Consistently attend and participate in team/ministry devotional times.

FOR THIS POSITION:

  • Provide CRM (Constituent Relationship Management) system training for fund development personnel.
  • Support data integration processes between the CRM system and other enterprise systems for marketing, reporting, and events.
  • Support CRM system users and provide solutions as needed to resolve customer complaints or program errors.
  • Respond to needs or suggestions for improvements to CRM systems and help create solutions by using the best practices of managing CRM data and processes.
  • Work with high level technical experts to represent business needs and requirements as related to CRM software, and test new enhancements to CRM software to ensure requirements are met.
  • Develop, troubleshoot, and execute CRM data process solutions for mass data imports, changes, or deletes, in order to meet ongoing needs of ministry development teams and maintain data hygiene.
  • Work closely with technical team, donation processing team, and Cru fund development teams to ensure CRM data is accurate.
  • Develop CRM data queries for use by fund development teams.
  • Create fund development system user manuals, documentation, and training modules.

KNOWLEDGE OF:

  • Enterprise CRM systems (such as Siebel CRM), along with integrated enterprise marketing and reporting systems (such as Adobe Marketing Cloud and Oracle Business Intelligence).
  • Enterprise data management and data query concepts including programming logic
  • Google Apps and MicroSoft Office products (especially spreadsheets)
  • Standard office products (Excel in particular)
  • Interaction between integrated development systems (including data flow)

ABILITY TO:

  • Effectively utilize enterprise CRM system (such as Siebel CRM), along with integrated enterprise marketing and reporting systems (such as Adobe Marketing Cloud and Oracle Business Intelligence)
  • Develop CRM data queries
  • Demonstrate a high level of proficiency when using Google Apps and Microsoft Office products (especially spreadsheets)
  • Demonstrate high level critical thinking skills
  • Act independently under general direction
  • Train development professionals on tools, features, and functions available
  • Balance projects simultaneously and meet deadlines
  • Write and speak clearly and persuasively and interact effectively with all levels of development staff and management
  • Work with technical experts across the ministry to solve complex problems
  • Travel as needed

EDUCATION and/or EXPERIENCE:

  • Associate‚Äôs degree (in information systems, data analysis, or related field)
  • Plus 3-5 years of experience in related field
  • Equivalent combination of education and experience may be considered.

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